Skip to main content
Answered

Are there plans to create reporting on Product Tours?

  • April 9, 2021
  • 1 reply
  • 31 views
R

Are there any SaaS industry metrics/best practices in terms of completion percentages that we should aim for?

 

We use our Product Tours to create a one-to-all channel to help train user during Onboarding and for Product Releases.

 

I know that you can see on a per tour basis the number of views and completion percentage, but trying to determine the following stats on a quarterly basis:

  • # of views
  • Percent of Tour Completed
  • Any other useful stats

 

Also, are there any SaaS benchmarks/best practices that Intercom can share in regards to Product Tours as well?

Best answer by Roy

Hello @ryan g11​ , At this time you can only export CSV and build some custom raport based on this data.

 

Advanced product tour reporting will be so useful, that's why you should request this feature in @Product Wishlist​ group.

 

Q - Also, are there any SaaS benchmarks/best practices that Intercom can share in regards to Product Tours as well?

A - I'm suggesting to take a look at Intercom on Onboarding book.

 

I hope this will be helpful.

View original
Did this topic help you find an answer to your question?

1 reply

R
Top Expert ✨
Forum|alt.badge.img+5
  • Roy
  • Expert User
  • 1152 replies
  • Answer
  • April 9, 2021

Hello @ryan g11​ , At this time you can only export CSV and build some custom raport based on this data.

 

Advanced product tour reporting will be so useful, that's why you should request this feature in @Product Wishlist​ group.

 

Q - Also, are there any SaaS benchmarks/best practices that Intercom can share in regards to Product Tours as well?

A - I'm suggesting to take a look at Intercom on Onboarding book.

 

I hope this will be helpful.

Reply


Most helpful members this week

Terms & ConditionsCookie settings

Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings