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What does "completed" mean for a delivered custom bot in a Series that includes a product tour?

  • November 3, 2021
  • 1 reply
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I have a custom bot as a part of my series. It includes two paths, one where the user can send a question and the other where they can opt-in to watch a product tour.

 

I see an option to deliver my next message (in my case, a banner) after the previous message was sent and "completed" but what does "completed" mean?

 

Because one of the paths of the custom bot is the tour, does this mean it will send the banner ONLY after the tour was completed?

Best answer by Eric Fitz

Hey @user643​, "completed" in this instance isn't dependent on the Product Tour, simply on whether or not the recipient of the Custom Bot has reached the end of a path.

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Eric Fitz
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  • Eric FitzEmployee
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  • November 5, 2021

Hey @user643​, "completed" in this instance isn't dependent on the Product Tour, simply on whether or not the recipient of the Custom Bot has reached the end of a path.

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