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Is there a way to prevent a chat message from being sent if another chat message is already open?

  • January 11, 2022
  • 1 reply
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We have various chat messages set to trigger during specific time frames. We have noticed that some users do not close messages, and so they just pile up. Ideally, there would be a chat rule that does something like "send if >1 chat messages are open." Does anyone know of a trick to prevent bombarding users with chat messages?

Best answer by Aparna

Hey @susan b​! This is expected behaviour. At the moment, as you mentioned, the messages would pile up. You can pause the message after a certain time frame. So that the old messages aren't flagged to the users who did not come online within a specific time. But if a user already received it but they haven't opened the message this wouldn't help. I see where you are coming from. I will flag a request for you with the product team

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  • January 13, 2022

Hey @susan b​! This is expected behaviour. At the moment, as you mentioned, the messages would pile up. You can pause the message after a certain time frame. So that the old messages aren't flagged to the users who did not come online within a specific time. But if a user already received it but they haven't opened the message this wouldn't help. I see where you are coming from. I will flag a request for you with the product team

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