E.g. I have created a product tour separately, and now I want the series to call my product tour (and not create a new one).
Answered
Can I reuse an existing product tour in a series?
Best answer by Shauna
Hey @unmukt 👋🏼
You can duplicate a Product Tour into a Series but cannot move the current existing Product Tour into the Series with it's current stats etc.
You can duplicate any outbound message into a series but not move the current original message. The original message would need to be paused/turned off so that it wouldn't send out twice.
I can flag this with the Product team as a feature request for you 🚀
+4- Intercom Team
- 159 replies
- Answer
Hey @unmukt 👋🏼
You can duplicate a Product Tour into a Series but cannot move the current existing Product Tour into the Series with it's current stats etc.
You can duplicate any outbound message into a series but not move the current original message. The original message would need to be paused/turned off so that it wouldn't send out twice.
I can flag this with the Product team as a feature request for you 🚀
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