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Emailing users according to company tag

  • April 17, 2024
  • 1 reply
  • 19 views

Is there a way to allow a user to enter a series every time that a certain tag is added to one of their companies, no matter how many times the tag is added to any number of their companies? I need to email users every time a specific tag is added to one of their companies, which could potentially happen multiple times a minute for multiple different companies that the user belongs to. Currently the entry rule is β€˜Company tag is xyz’ and users are only emailed for their first company that matches, but I need them to be emailed for every company that matches even if the next company is seconds later.

Best answer by bernice

Hi @Julianne Walker πŸ‘‹ Currently, there is no built-in way to automatically tag a company every time a certain tag is added to one of their users in Intercom. However, you can use a workaround involving webhooks if your workspace has access to them. You can create a webhook to target an endpoint that tags the company when a specific user tag is added. To do this, you can use the Create a Tag API endpoint πŸ“Œ Please note that this solution requires some technical knowledge and might involve working with a developer to set up the webhook and API integration properly .

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bernice
Intercom Team
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  • Intercom Team
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  • April 22, 2024

Hi @Julianne Walker πŸ‘‹ Currently, there is no built-in way to automatically tag a company every time a certain tag is added to one of their users in Intercom. However, you can use a workaround involving webhooks if your workspace has access to them. You can create a webhook to target an endpoint that tags the company when a specific user tag is added. To do this, you can use the Create a Tag API endpoint πŸ“Œ Please note that this solution requires some technical knowledge and might involve working with a developer to set up the webhook and API integration properly .


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