Skip to main content
Answered

We want to release a new feature and test it with 100 customers. How do we segment them?


We have a list of 100 selected customers that we want to introduce a new feature to. We have their email addresses. How do we (quick and easily) find the customers and define them to be the ones to receive the Series/Messages.

 

Right now all I can see is manually adding their email address one-by-one under Rules in the Series. And this will take forever to do... any suggestions on an easier way to do it? 😎

Best answer by Henrik A

Reached out to support as we are looking to start this pilot project very soon. And the solution is to import the users from a csv file and tag them. I did think that this was the solution but to be honest I'm not super comfortable about importing users. There is always the worry about overwriting some or the users details 😦

It does seems like it works in our test workspace so I'm not so scared 😁

View original
Did this topic help you find an answer to your question?

2 replies

  • Author
  • Active User
  • 16 replies
  • Answer
  • May 6, 2022

Reached out to support as we are looking to start this pilot project very soon. And the solution is to import the users from a csv file and tag them. I did think that this was the solution but to be honest I'm not super comfortable about importing users. There is always the worry about overwriting some or the users details 😦

It does seems like it works in our test workspace so I'm not so scared 😁


Diana Tripac
Intercom Team
Forum|alt.badge.img+2
  • Senior Community Program Manager @Intercom
  • 154 replies
  • May 31, 2022

Thanks for sharing that @henrik a​ !🙌 If you need any additional help/ advice here, please let me know👍


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings