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Answered

Why is my CSV export not completed?

  • September 16, 2020
  • 3 replies
  • 45 views

I requested my CSV file of my contacts .. its been over 24 hours . . we have about 21,000 records. Never yet was received to my email, or other emails on our account. Help! Thanks so much.

Best answer by Eric Fitz

Hi @user322​, it would appear there was an issue with sending to your email address, as the emails were bouncing.

 

However, our Support team have now removed your address from our bounce list - can you try the export again and let me know if it goes through OK this time?

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3 replies

Eric Fitz
Employee
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  • Employee
  • 1630 replies
  • Answer
  • September 16, 2020

Hi @user322​, it would appear there was an issue with sending to your email address, as the emails were bouncing.

 

However, our Support team have now removed your address from our bounce list - can you try the export again and let me know if it goes through OK this time?


  • Author
  • New Participant
  • 1 reply
  • September 16, 2020

Thanks! Trying again


Eric Fitz
Employee
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  • Employee
  • 1630 replies
  • September 18, 2020

Hey @user322​, did it work OK when you tried it again?


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