Skip to main content
Answered

How can I get reporting data for one specific conversation?


Hi I'm interested how can I find report of one specific conversation, I need to look at the responsiveness avg. handling time , first response, or response time, but this metrics show me only grouped reports and I can't find the specific conversations.

Best answer by Lisa B11

Hey @user2157​ 👋

 

You can do this by exporting data about your conversations under Reports > Customer Support > Export. To do this, simply choose a range of dates, as well as any filters or field specifications that fit your needs here.

 



Or you can do it using our Conversations API to extract full conversations. You'd first have to list the conversations, and then use GET for individual conversation ID's.

View original
Did this topic help you find an answer to your question?

2 replies

Forum|alt.badge.img+5
  • Employee
  • 250 replies
  • Answer
  • January 28, 2022

Hey @user2157​ 👋

 

You can do this by exporting data about your conversations under Reports > Customer Support > Export. To do this, simply choose a range of dates, as well as any filters or field specifications that fit your needs here.

 



Or you can do it using our Conversations API to extract full conversations. You'd first have to list the conversations, and then use GET for individual conversation ID's.


  • Author
  • New Participant
  • 4 replies
  • January 31, 2022

Hey Lisa

Thanks for helping me.


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings