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Question

Hello,can I use the intercom api to get customer satisfaction?

  • December 1, 2022
  • 2 replies
  • 133 views

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2 replies

Thais
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  • Connector
  • 5 replies
  • December 2, 2022

Looking forward to this answer 👀


Racheal
Intercom Team
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  • Customer Support Engineer
  • 512 replies
  • December 15, 2022

Hey @thais​ Racheal from the support engineer team here👋 

 

While you cannot export the entire CSAT report, you can pull individual conversation ratings via the retrieve conversation endpoint. This will return a conversation rating object:

"conversation_rating": {
"created_at": null,
"contact": {
"id": null,
"type": null
},
"rating": null,
"remark": null,
"teammate": {
"id": null,
"type": null
}
},

Screenshot 2022-12-14 at 6.13.23 PM 


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