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Is it possible to delete multiple contacts via the Intercom API?


Is it possible to delete multiple contacts via the Intercom API? The article here does not say anything to that affect https://developers.intercom.com/intercom-api-reference/v1.3/reference/delete-users/p>

Best answer by Zak

Doesn't look like it, even on the latest API.

 

You'd probably need to do an individual API call for each contact to delete.

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  • Active User
  • 37 replies
  • Answer
  • August 29, 2022

Doesn't look like it, even on the latest API.

 

You'd probably need to do an individual API call for each contact to delete.


  • Author
  • Active User
  • 16 replies
  • August 29, 2022

Thanks @zak p​ That does sound doable then. Getting our developers to create and run an API that calls again and again to delete the old users.

 

The thing is that during a process where we were going to update our contacts to have a customer id, we imported them into our Test workspace, which means we now have 1000s of live contacts there. That's not really optimal 😐


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  • Active User
  • 37 replies
  • August 30, 2022

Yeah if you set it even for 1 API call every 30 seconds or a minute that should be fine! And it will slowly, but surely, delete it all.

 

Have you thought about maybe deleting the test workspace altogether and making a new one? 😋 May not be ideal though.

 

Finally you could try reach out to Intercom via the app and ask if they can do it; they might have some magic tools that would let them wipe all contacts in a workspace potentially.


  • Author
  • Active User
  • 16 replies
  • August 30, 2022

Did think about deleting the workspace, wasn't sure about consequences. But you are right, should do that. Delete it and create it anew 😃


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