The Intercom servers went down on June 6 causing multiple crashes of our app. The advice from Intercom at the time was to upgrade to 12.4.1, which we did and this solved the issue until today, when the server went down again (as per intercomstatus.com) and our app had multiple crashes.
The crashes being caused when the intercom log event is triggered in our app. Intercom.client().logEvent
Please advise on the solution.
Our crashlytics shows the following crash data :
ErrorStringExtractor.kt line 8
io.intercom.android.sdk.api.ErrorStringExtractorKt.extractErrorString
Fatal Exception: com.google.gson.JsonSyntaxException: Expected a com.google.gson.JsonObject but was com.google.gson.JsonPrimitive
at com.google.gson.internal.bind.TypeAdapters$33$1.read(TypeAdapters.java:869)
at com.google.gson.Gson.fromJson(Gson.java:963)
at com.google.gson.Gson.fromJson(Gson.java:928)
at com.google.gson.Gson.fromJson(Gson.java:877)
at com.google.gson.Gson.fromJson(Gson.java:848)
at io.intercom.android.sdk.api.ErrorStringExtractorKt.extractErrorString(ErrorStringExtractor.kt:8)
at io.intercom.android.sdk.api.Api$1.onError(Api.java:225)
at io.intercom.android.sdk.api.BaseCallback.handleError(BaseCallback.java:43)
at io.intercom.android.sdk.api.BaseCallback.onResponse(BaseCallback.java:28)
at retrofit2.DefaultCallAdapterFactory$ExecutorCallbackCall$1.lambda$onResponse$0(DefaultCallAdapterFactory.java:89)
at retrofit2.DefaultCallAdapterFactory$ExecutorCallbackCall$1.$r8$lambda$hVGjmafRi6VitDIrPNdoFizVAdk(DefaultCallAdapterFactory.java)
at retrofit2.DefaultCallAdapterFactory$ExecutorCallbackCall$1$$InternalSyntheticLambda$0$daf5173ad73a9dc0e8131143f299c222e2ca4cddd7cb10b2d0a6e331a0602ae1$0.run(DefaultCallAdapterFactory.java:6)
at android.os.Handler.handleCallback(Handler.java:938)
at android.os.Handler.dispatchMessage(Handler.java:99)
at android.os.Looper.loop(Looper.java:264)
at android.app.ActivityThread.main(ActivityThread.java:8312)
at java.lang.reflect.Method.invoke(Method.java)
at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run(RuntimeInit.java:632)
at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:1049)
