We have integrated Intercom with Salesforce. We now like to send smart messages through Intercom based on updated dialogue and data from Salesforce, but it looks to us that it does sync both ways?
Answered
Does data from Salesforce sync with Intercom through the Salesforce app?
Best answer by Lisa B11
Hey HSollie 👋
The Salesforce app syncs only mapped data from the settings section of the app Intercom -> Salesforce.
And it only syncs the following from Salesforce -> Intercom:
- SALESFORCE_STATUS - the status of the lead (e.g. ‘open’, ‘contacted’)
- SALESFORCE_TITLE (job title) - the job title of the lead/contact
- SALESFORCE_OWNER_ID - the ID of the Salesforce user assigned as the owner of a lead/contact in Salesforce
- SALESFORCE_OWNER_NAME - the name of the Salesforce user assigned as the owner of a lead/contact in Salesforce (note this may not necessarily be a user in Intercom)
- SALESFORCE_OWNER_EMAIL - the email of the Salesforce user assigned as the owner of a lead/contact in Salesforce
- SALESFORCE_OWNER_ROLE - the role/job title of the lead/contact's owner in Salesforce
- SALESFORCE_ID - the ID of the lead/contact in Salesforce
- SALESFORCE_OBJECT_TYPE - whether it is a lead or contact
Let me know if that helps 😊
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