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DEV | How to add an action "New Task" to the conversation messages in INBOX like the Salesforce integration?


 salesforce-intercom

Best answer by Titho

It would be a feature request to change the native SF App, but as Roy said you can build your own using the Canvas Kit and do things in Salesforce.

 

The build would require SF expertise so we never did it as their time was focused on other things.

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6 replies

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  • Expert User
  • 1152 replies
  • October 2, 2020

Hi @mohamed o​ , You need to build an app for that.

 

more information can be found here:

https://developers.intercom.com/building-apps/docs/build-an-app-for-your-inbox/p>


  • Author
  • New Participant
  • 1 reply
  • October 2, 2020

Hi @roy s11​ 

Sure I'm building an app and following the tutorial that you have mentioned.

But I didn't find how to add an action button to a conversation message like the Salesforce integration.


Forum|alt.badge.img+5
  • Expert User
  • 1152 replies
  • October 2, 2020

@mohamed o​ , I checked now, Salesforce app made by Intercom. 

 

There may be some features, only available for the apps made by Intercom.

 

Let's ask about this to @eric f11​ 

 

 


  • New Participant
  • 1 reply
  • October 5, 2020

Yes inbox


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  • Super User ✨
  • 83 replies
  • Answer
  • October 6, 2020

It would be a feature request to change the native SF App, but as Roy said you can build your own using the Canvas Kit and do things in Salesforce.

 

The build would require SF expertise so we never did it as their time was focused on other things.


  • New Participant
  • 1 reply
  • June 16, 2021

Any update on this one?


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