Hey everyone, I'm Lucy. I manage a team of 8 Customer Support Associates at behavioural lifestyle change start up Second Nature. We're based out to the UK but also have an office in Aus/Nz.
We've been using Intercom pretty much since the company was founded to serve our growing user base.
Our challenge at the moment is driving team performance as we grow whilst maintaining a high standard of service for our customers. I'm trying use the 'Reports' to help with driving better performance amongst the team, but I am still very much learning the basics. I would welcome any support with this and would be really interested to hear how other companies are driving performance through their team using Intercom! Thanks