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Hello all!


Hello all!

 

We've been using intercom for about 1.5 years now. I am a co-founder of the cloud phone system smrtPhone.

 

It seems like every month we learn more about how we can better utilise the different features of intercom. We now have it integrated into our website (for sales), or web application (for support and customer success) and our mobile apps (for support).

 

We are looking forward to learning more from the community.

9 replies

Eric Fitz
Employee
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  • Employee
  • 1630 replies
  • October 19, 2020

Good morning @user336​, and welcome to Interconnected!

 

Delighted to have you join us here! I'm sure that you have lots of your own Intercom knowledge to share with the community, too! 😄

 

Any aspect of Intercom in particular where you're hoping to learn more from your fellow Connectors?


  • Author
  • New Participant
  • 3 replies
  • October 19, 2020

I'm keen to explore more of the visual follow up creator. As well as better use of the intelligent automation of responses.


Eric Fitz
Employee
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  • Employee
  • 1630 replies
  • October 19, 2020

Just so I'm clear, when you say "the visual follow up creator", do you mean our latest messaging builder, Series?


  • Author
  • New Participant
  • 3 replies
  • October 19, 2020

Yes. Forgot the name!


Eric Fitz
Employee
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  • Employee
  • 1630 replies
  • October 19, 2020

No problem! Just wanted to make sure I was 100% clear, because we've got lots of chats going on about Series right now, and plenty of folks who are keen to help others learn about it!


Brent
Super User ✨
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  • Super User ✨
  • 257 replies
  • October 19, 2020

Welcome @user336​  - Yeah, Series interests me too. I'm going to start setting mine up in the next few weeks.

party


  • Author
  • New Participant
  • 3 replies
  • October 20, 2020

@brent w​ I hope I can find time soon to dig into it. I'll be interested in your experience.


Brent
Super User ✨
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  • Super User ✨
  • 257 replies
  • October 21, 2020

I'll let you know! @user336​ 


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  • Active User
  • 55 replies
  • October 26, 2020

Welcome! Series is great for setting up campaigns/targeting for messaging and being able to see a visual of the entire messaging campaign. It does a great job of helping you orchestrate across all of Intercom's products. If you're looking to do threaded follow ups and snooze automation within actual conversations, you should check out Bump in the app store.


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