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Articles are not showing in Messenger.


The user can see the article title, but when selected, the article screen goes blank. I have checked article and messenger settings to make sure everything is set up correctly. What am I missing?Screen Shot 2022-04-29 at 8.52.23 AM

Best answer by Kevin Bendixen

@meghan j​ Then you should contact Intercom support to see if they can help. It's not a general problem, because it's working in our messenger.

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3 replies

Kevin Bendixen
Top Expert ✨
Forum|alt.badge.img+5

Is it working for you, can you open the articles in the messenger?

The first things to try out would be, using a different browser, using a private/incognito window, disabling all browser extension,s and deleting browser cache and cookies.


  • Author
  • New Participant
  • 1 reply
  • May 2, 2022

I have tried a different browser, used an incognito window, disabled browser extensions, and deleted history/cookies. No luck. Still having the same issue.


Kevin Bendixen
Top Expert ✨
Forum|alt.badge.img+5

@meghan j​ Then you should contact Intercom support to see if they can help. It's not a general problem, because it's working in our messenger.


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