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Hi, how can I submit feedback to you about Intercom's support articles and formatting limitations?


I'd really love to have more formatting options for our company's support articles. Being able to change font color, underline, indent, highlight, adjust font size - more robust bullet and automatic numbering options - adding text boxes and being able to adjust the background color. These are all things that would improve the readability of our articles.

Best answer by Oseas

Hey @loren d​! Oséas here from the Customer Support Specialist team 🕵️

 

These are all really popular feature requests we have on our @Product Wishlist​ so I'll go ahead and mark them as a +1 for you. The product team reviews all feature requests we get and we spend a lot of time researching and working on new features. Thank you very much for sharing feedback with us.

 

I can't make any promises on if/when it will be released, but I'll keep my fingers crossed 🤞

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5 replies

Oseas
Employee
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  • Employee
  • 103 replies
  • Answer
  • October 27, 2022

Hey @loren d​! Oséas here from the Customer Support Specialist team 🕵️

 

These are all really popular feature requests we have on our @Product Wishlist​ so I'll go ahead and mark them as a +1 for you. The product team reviews all feature requests we get and we spend a lot of time researching and working on new features. Thank you very much for sharing feedback with us.

 

I can't make any promises on if/when it will be released, but I'll keep my fingers crossed 🤞


  • New Participant
  • 3 replies
  • February 14, 2023

Just adding on, being able to edit font color and having more robust numbering options would help us substantially as well. As an example, the numbering option doesn't "break" across paragraphs, so if we want to add images/gifs to example "Step 1," we have to manually add the numbering because when you hit enter in the article editor, the auto-numbering breaks. So +1 from me on the wishlist as well!


Jana
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  • Active User
  • 47 replies
  • February 15, 2023

Hey @user1628​, you can actually use the numbering with images! Just write your text, then insert an image with CTRL + V. This will insert the image right under the text you've just written. Now select the image and then press enter to add another number to the list. Here is an example ⬇️ image.png


  • New Participant
  • 3 replies
  • February 15, 2023

Thank you so much for this! Will definitely come in handy

 


  • Author
  • New Participant
  • 2 replies
  • February 15, 2023

Thanks for sharing this, it's helpful! Is this supposed to work in the Intercom chat app, or only within the articles?


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