Skip to main content
Answered

Do I need to combine a Task Bot with a Custom Bot for new inbound conversations?

  • November 4, 2021
  • 1 reply
  • 36 views

If I'm setting up a custom bot from new conversations for example, should I have a Task bot in place as well? I get really confused in regards to this

Best answer by User49

Hey!

 

The task bot is something that is applicable for all inbound conversations meaning the customer needs to start the conversation.

 

so it differs a little bit from the Custom Bot where you actually message the lead through a popup

 

I would start with the task bot, for inbound conversations in the screenshot below you can see what you can change

 

image 

The custom bot is for outbound messaging. something that "pops up" when the client opens a specific URL or presses a specific button,

 

an example is this:

 

image

View original
Did this topic help you find an answer to your question?

1 reply

Forum|alt.badge.img+1
  • Innovator ✨
  • 15 replies
  • Answer
  • November 4, 2021

Hey!

 

The task bot is something that is applicable for all inbound conversations meaning the customer needs to start the conversation.

 

so it differs a little bit from the Custom Bot where you actually message the lead through a popup

 

I would start with the task bot, for inbound conversations in the screenshot below you can see what you can change

 

image 

The custom bot is for outbound messaging. something that "pops up" when the client opens a specific URL or presses a specific button,

 

an example is this:

 

image


Reply


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings