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How to keep a bot open when a customer moves between pages on the same website?


I am setting up a bot that will launch the first time someone creates a page and visits it. The bot will offer guidance for setting up a feature, so I want the bot to stay open while the user implements the feature. How can I make sure the bot stays open?

Best answer by Eric Fitz

Hey @greg s13​, it sounds like Product Tours would be a better fit for you here than a Custom Bot. Product Tours can be created across multiple pages and are perfect for guiding your customers through setting up a feature.

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3 replies

Eric Fitz
Employee
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  • Employee
  • 1630 replies
  • Answer
  • March 9, 2022

Hey @greg s13​, it sounds like Product Tours would be a better fit for you here than a Custom Bot. Product Tours can be created across multiple pages and are perfect for guiding your customers through setting up a feature.


  • Author
  • New Participant
  • 4 replies
  • March 9, 2022

I'd love to do that, but for now we don't have Product Tours enabled. How can I do this with a Custom Bot?


Eric Fitz
Employee
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  • Employee
  • 1630 replies
  • March 10, 2022

Hey @greg s13​, it's not possible to have a Custom Bot bring your users across multiple pages. Custom Bots are moreso designed for triage and direction within a conversation as opposed to helping your users navigate your site.


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