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Answered

Why are my bot conversations not auto-closing when Resolution Bot steps in?


When making a Custom Bot from new conversations, if I use “Add bot message” and the user types nothing, according to our setup, “Auto-close abandoned Custom Bot conversations” is set to 3 minutes, the conversation in my inbox disappears. (Wanted)

 

If I use the “Resolution Bot and follow up actions” and the user types nothing, the conversation stays in my inbox and never disappears. (Not Wanted)

I would like to utilise Resolution Bot more, to help answer some questions, if they ask them.

I have tried displaying half the page using Add Bot, and half using Resolution bot, still does not remove from inbox if user abandons the screen.

Best answer by User2240

Issue fixed, I had the bot mode off, thanks support.

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2 replies

  • Author
  • New Participant
  • 2 replies
  • January 24, 2022

Issue fixed, I had wrong settings. thanks support for pointing it out.


  • Author
  • New Participant
  • 2 replies
  • Answer
  • January 24, 2022

Issue fixed, I had the bot mode off, thanks support.


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