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Answered

Can I trigger a Custom Bot programatically?

  • November 11, 2021
  • 6 replies
  • 102 views

Can I trigger a bot chat through code? 

 

Thank you!

Best answer by Eric Fitz

Hey @arjun​ @user1122​ @florencia s​, currently it's only possible to launch a Custom Bot from a button within a website or web app (guide here). This option is not available within a mobile app, nor are there any workarounds on offer.

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6 replies

Eric Fitz
Employee
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  • Employee
  • 1630 replies
  • November 15, 2021

Hey @florencia s​, can you tell me a little more about your use case here? While it's not possible to trigger a bot entirely programatically, there may be other solutions available to you here.


  • New Participant
  • 2 replies
  • November 16, 2021

We need this too. @eric f11​ are there plans for implementing this in Intercom mobile SDKs?


Eric Fitz
Employee
Forum|alt.badge.img+5
  • Employee
  • 1630 replies
  • November 16, 2021

Hey @user1122​, can you tell me more about your use case for triggering a Custom Bot programatically?


  • New Participant
  • 2 replies
  • November 16, 2021

 

Hi @eric f11​ , thanks for the quick response.

 

We have the following screen in our app for long-term apartment rent:

Simulator Screen Shot - iPhone 12 - 2021-11-16 at 13.51.59Touching each button is supposed to open a custom bot specific to each service. Each bot is supposed to enable user to order a service.

 


  • New Participant
  • 2 replies
  • January 3, 2022

@eric f11​ We need a similar sort of solution too. Please let us know if this is possible.


Eric Fitz
Employee
Forum|alt.badge.img+5
  • Employee
  • 1630 replies
  • Answer
  • January 4, 2022

Hey @arjun​ @user1122​ @florencia s​, currently it's only possible to launch a Custom Bot from a button within a website or web app (guide here). This option is not available within a mobile app, nor are there any workarounds on offer.


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