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It would be great to be able to have multiple bot identities

  • May 20, 2022
  • 1 reply
  • 58 views

Currently there is only 1 Bot identity that is used across all Task, resolution, operator, custom bots. We have a growing number of use cases where it would be ideal to have an option for multiple identities to select from. We would have 1 identity for tasks like sharing the support wait time, sharing articles, etc. Another bot for inbound sales qualification. And a third for our outbound Custom bot messaging we are sending from our CX team within our Platform.

Best answer by Lisa B11

Hey @clint​ 👋

 

This would be a great shout for a feature request over @Product Wishlist​ 🙌

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  • May 25, 2022

Hey @clint​ 👋

 

This would be a great shout for a feature request over @Product Wishlist​ 🙌


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