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Custom Actions Result Mapping


Hi everyone.

 

In my workflow, I am using a custom action, which tests in the test step of the action builder without errors:

 

In the following result step of the action builder, I am (trying to) map the results as follows:

 

In my workflow, I am calling the action like so,

 

however, although the request goes through without errors

 

the answer fields {{business_name}} and {{address_city}} are not shown in the answer:

 

Clearly, I am doing something wrong mapping/linking/using the result, but I can’t figure out what.

 

Could somebody kindly assist?

 

Sunny greetings from Belgium! :) 

Best answer by Racheal

Hey @jan-bernaise Racheal from the support engineer team here👋 

 

Are you using the same user in your test call that you are in your test bot? I’ll go ahead and forward this conversation into support so we can take a better look for you!

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Racheal
Intercom Team
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  • June 16, 2023

Hey @jan-bernaise Racheal from the support engineer team here👋 

 

Are you using the same user in your test call that you are in your test bot? I’ll go ahead and forward this conversation into support so we can take a better look for you!


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  • June 16, 2023
Racheal wrote:

Hey @jan-bernaise Racheal from the support engineer team here👋 

 

Are you using the same user in your test call that you are in your test bot? I’ll go ahead and forward this conversation into support so we can take a better look for you!

I do. Awesome, thanks a lot! Looking forward to hearing back from them! :)


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