Skip to main content
Answered

What's the best way to create identical Custom Bots, but in different languages?

  • November 15, 2021
  • 2 replies
  • 167 views

I need a custom bot for our customers across several different languages.

Best answer by Eric Fitz

Hey @user144​, there are two options here.

 

One is to create a Custom Bot where the first question is asking the customer what language they speak, then taking them down a path in that language depending on what option they select.

 

The second option is to create a bot in one language, duplicate it, manually translate it into the next language, then continue as required.

View original
Did this topic help you find an answer to your question?

2 replies

Eric Fitz
Employee
Forum|alt.badge.img+5
  • Employee
  • 1630 replies
  • Answer
  • November 17, 2021

Hey @user144​, there are two options here.

 

One is to create a Custom Bot where the first question is asking the customer what language they speak, then taking them down a path in that language depending on what option they select.

 

The second option is to create a bot in one language, duplicate it, manually translate it into the next language, then continue as required.


  • New Participant
  • 2 replies
  • October 19, 2022

I did this, but apparently, the article inserter only appears in one language.

Is there any way I can change this for the custom bot? Thanks!

 


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings