Is there an option to set time for activating a bot?
My use case: I want a bot to send a message in chat if user's message in chat was not answered for 10 mins.
Answered
Set a time for activating bot
Best answer by Roy
Hello @alexandra m11 ,
In Intercom, bots can't reply to conversations where the teammates are assigned.
In automation rule's it's possible to take actions based on customer unresponsive time.
But there is no reply option, as I know the Intercom team working on this feature. The best workaround here will be to use some third-party integrations like Integromat, Zapier.
Let me know if you have any further questions or need any help to set-up this flow via third-party integration. I will be more than happy to provide instruction on this matter.
Hello @alexandra m11 ,
In Intercom, bots can't reply to conversations where the teammates are assigned.
In automation rule's it's possible to take actions based on customer unresponsive time.
But there is no reply option, as I know the Intercom team working on this feature. The best workaround here will be to use some third-party integrations like Integromat, Zapier.
Let me know if you have any further questions or need any help to set-up this flow via third-party integration. I will be more than happy to provide instruction on this matter.
Reply
Rich Text Editor, editor1
Editor toolbars
Press ALT 0 for help
Most helpful members this week
Join the Intercom Community 🎉
Already have an account? Login
Login to the community
No account yet? Create an account
Intercom Customers and Employees
Log in with SSOor
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.