Skip to main content
Question

I got 403 error "Invalid user_hash" even though the hash is the same.

  • October 3, 2022
  • 1 reply
  • 490 views

Hi,

I have embedded the Intercom script using Javascript. When I checked the Intercom setting configuration, everything looked good to me. But when I tried to init Intercom messager, I got an error "Invalid user_hash". Then I tried to check the user_hash value in the setting and compare it to the value in the dashboard. It's all the SAME. Why I still got this error?Screen Shot 2565-10-03 at 10.33.47Screen Shot 2565-10-03 at 10.33.23

Did this topic help you find an answer to your question?

1 reply

  • Employee
  • 53 replies
  • October 4, 2022

Hey @mohara​ 👋 Paul here from Intercom support!

 

As this is related to Identity verification for security reasons I would say the best option here would be to reach out to us directly through the Messenger as we can will be better able to investigate from there 🕵️‍♂️


Reply


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings