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Question

Is it possible to limit the number of conversations per month that a company can have on Intercom?


Is it possible to limit the number of conversations per month that a company can have on Intercom?
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2 replies

  • Employee
  • 53 replies
  • January 4, 2023

Hey @user1544​ πŸ‘‹ Paul here from Intercom Support!

 

There is no way currently to limit the number of conversations per month that a company can have on Intercom currently but I'd be happy to flag this as a feature request with the product team!

 

Would you mind please shedding a bit more light on why this would be helpful for your team in particular? Any further info I can pass along to the product team would be helpful for the request πŸ™‚


  • Author
  • New Participant
  • 1 reply
  • January 9, 2023

Of course!!

As a strategy to create different customer service levels, we are considering limit the number of conversations per month per company inside the basic plan... But still studying alternatives.

Thank you a lot!! :)


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