Skip to main content
Answered

Is it possible to set up Intercom so that my customers can communicate with each other?

  • November 3, 2020
  • 1 reply
  • 244 views
S

Implement features similar to intercom conversation into the intercom messenger. Start a conversation to the user from intercom messenger rather

 

I have integrated intercom on my system. My system has two users admin and basic. When a basic user logs into the system, he can communicate with intercom normally. What i need is when an admin logs into my system, is there a way that admin can use the intercom messenger to start conversation with users from my system? Not by logging into intercom and replying from there.

Best answer by Roy

Hello @sonika s​ ,

 

Q - What I need is when an admin logs into my system, is there a way that the admin can use the intercom messenger to start a conversation with users from my system? Not by logging into the intercom and replying from there.

A - Yes, You can use Intercom API to do that. 

You can send/receive Intercom conversations into your system, more information can be found here.

 

Please, keep in mind - You can't use Intercom as a User to User messenger.

 

Hopes this helps.

View original
Did this topic help you find an answer to your question?

1 reply

R
Top Expert ✨
Forum|alt.badge.img+5
  • Roy
  • Expert User
  • 1152 replies
  • Answer
  • November 5, 2020

Hello @sonika s​ ,

 

Q - What I need is when an admin logs into my system, is there a way that the admin can use the intercom messenger to start a conversation with users from my system? Not by logging into the intercom and replying from there.

A - Yes, You can use Intercom API to do that. 

You can send/receive Intercom conversations into your system, more information can be found here.

 

Please, keep in mind - You can't use Intercom as a User to User messenger.

 

Hopes this helps.

Reply


Most helpful members this week

Terms & ConditionsCookie settings

Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings