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How can I prevent links from populating in forwarded emails?


  • New Participant
  • 1 reply

Does anybody have a workaround to be able to not let our intercom chat agents see any links in forwarded emails to our inbox in Intercom? This to prevent possible spoofing attempts and other hack attempts from outside.

 

If we would format it from within the gmail forward e-mailadress to non-html it's not really easy to see the message in intercom so this wont work either. Maybe some people have tackled this issue.

Best answer by Aparna

Hey @sven​ ! I am not aware of any workaround to avoid this. I will flag this with our product team.

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2 replies

  • Employee
  • 328 replies
  • Answer
  • April 12, 2022

Hey @sven​ ! I am not aware of any workaround to avoid this. I will flag this with our product team.


  • Author
  • New Participant
  • 1 reply
  • April 15, 2022

Thanks a lot @aparna​ 

 


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