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I got an error when trying to download a *.csv file, but when I went through the unsupported file list it doesn't seem to be one of them. Has anyone else found this error as well?


Lucía
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I got an error when trying to download a *.csv file, but when I went through the unsupported file list (https://www.intercom.com/help/en/articles/3074152-accessing-unsupported-attachment-file-types *.csv doesn't seem to be one of them. This kind of files are very usual in our day-to-day, so it's important for us to solve this issue.

Best answer by Gavin

Hi there! Very sorry to hear you're having issues with downloading .csv files through the messenger.

 

I have just made a test conversation on my workspace and can confirm I am having the same issue.

.csv uploadunsupported error 

I highly suggest you contact Intercom support through the messenger since this is having a critical impact on your customers.

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2 replies

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  • Active User
  • 30 replies
  • Answer
  • August 2, 2022

Hi there! Very sorry to hear you're having issues with downloading .csv files through the messenger.

 

I have just made a test conversation on my workspace and can confirm I am having the same issue.

.csv uploadunsupported error 

I highly suggest you contact Intercom support through the messenger since this is having a critical impact on your customers.


Lucía
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  • Author
  • Active User
  • 21 replies
  • August 2, 2022

Thank you! I'll do that!


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