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Error 401 Unauthorized when request eagle token

  • May 12, 2023
  • 1 reply
  • 408 views

Hi, I am building an integration inbox app. When I tried to get the access token / eagle token without authorization, and always got error 401. I see inside the documentation that there is no explain what kind of authorization that we can use to get the access token. I’ve ever tried using Authorization :  Bearer using the code that we got and Basic method using the client_id and client_secret. But I still got error. Please help, what should I do. Thank you. 

Best answer by Jacob Cox

Hi @Nabilah !

I’m not sure what you mean by ‘eagle token’, but if you’re building an integration in Intercom and you need to find your Access Token, you can find that on the Authentication menu of the App’s page in your Developer Hub. You can read up on where to access that in step 4 of the docs linked here. This is a Bearer token and should be passed into your API calls like the examples that can be seen in our REST API docs.

For example 👇

 

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Jacob Cox
Intercom Team
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  • Sr. Technical Support Engineer
  • 441 replies
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  • May 14, 2023

Hi @Nabilah !

I’m not sure what you mean by ‘eagle token’, but if you’re building an integration in Intercom and you need to find your Access Token, you can find that on the Authentication menu of the App’s page in your Developer Hub. You can read up on where to access that in step 4 of the docs linked here. This is a Bearer token and should be passed into your API calls like the examples that can be seen in our REST API docs.

For example 👇

 


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