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πŸ‘‹ Everybody!


πŸ‘‹ Everybody!

 

Francis from videosupport.io here. Videosupport helps businesses resolve customer support tickets in no time through customer recorded videos.

 

We're a software company who is part of the Partner Programme @Intercom.

You can find our App in the marketplace under videosupport.io.

 

We'd like to dig deeper in what the community expects from Intercom to build the best tool for their users.

 

Let's connect!

Francis

LinkedIn

videosupport.io

 

giphy

5 replies

Brent
Super User ✨
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  • Super User ✨
  • 257 replies
  • April 9, 2021

Hey @hasan k17​ 

Interesting concept and I can see its benefits. I will check it out... but for now - welcome to the party!

party


  • Author
  • New Participant
  • 4 replies
  • April 9, 2021

Thanks for the kind words Brent, talk soon!


Eric Fitz
Employee
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  • Employee
  • 1630 replies
  • April 9, 2021

Hey @hasan k17​, welcome to Interconnected! I'm Eric, the community manager - you'll see a lot of me around here πŸ˜„

 

Let me know if I can do anything to help you make the most of the community, particularly as a Partner!


Brent
Super User ✨
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  • Super User ✨
  • 257 replies
  • April 13, 2021

Welcome! We're looking at different ways of supporting our customers and we do get quite a few videos sent through as we're an iOS product with a management website - so not seeing what the customer sees can chew up support time. Phone support is one option but your functionality may definitely be a consideration in the future for us. Anyhoo, Happy to chat or fill in a survey if you ever need another perspective from the Intercom user base.

Brent


  • Author
  • New Participant
  • 4 replies
  • April 13, 2021

Interesting! Let's connect


Reply


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