Hello everyone,
My name is Karin the daughter half of a mother-daughter skincare company called Lanolia.
We specialise in helping people with skin conditions and chronic skin issues using natural ingredients.
I (Karin) do all the customer research & customer service, sales, marketing and social / email engagement, (jack of all online-trades). While my mother (Shirley) does all of the product development, production & fulfilment.
I use intercom for lead generation, email engagement/marketing, customer service and logistics notifications.
I love series, and integrating my Shopify with intercom as much as possible. I have about 15 active Zapier automations connecting the two together.
As you can see, I love automating tasks, and creating great systems to make me more effective in this two-woman show.
I love to help other women who are validating or launching their business, as I worked as a startup program manager for 7 years before switching to entrepreneurship myself.
Cheers,
Karin