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Hello! I'm a long time Intercom user (going on my 4th year here at my organization) but just finally jumping into the Interconnected community.


Hello! I'm a long time Intercom user (going on my 4th year here at my organization) but just finally jumping into the Interconnected community. Our org is known for its superb Customer Success team and we definitely credit Intercom for helping to give us that reputation. My priority for my team this year is to automate support and provide as much proactive support as possible so we can keep up with our growing customer base and product features. Back in August, we started utilizing Resolution Bots which has been a really exciting journey.

 

I'm looking forward to connecting with other Intercomrades here and hopefully I can be a helpful resource to others!

2 replies

Brent
Super User ✨
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  • Super User ✨
  • 257 replies
  • February 12, 2021

partyHey @user895​ 

Welcome to Interconnected! Great to have you on board. Love the gif - I just started rewatching parks and rec on netflix - so good!

Anyhoo, see you on the threads

Brent


Eric Fitz
Employee
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  • Employee
  • 1630 replies
  • February 12, 2021

@user895​, welcome to the party! Delighted to have you join us in the community.

 

I'm Eric, the community manager - you'll see a lot of me around the place 😄

 

So happy to hear that Intercom has been an important part of your team's success - looking forward to seeing you share your knowledge with your fellow Connectors!


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