Hey everyone, I'm Sorina and I am the Communication & Customer Success Manager of a Romanian fintech startup called ThinkOut. We're helping entrepreneurs better understand their business' financial status by delivering automated cash flow analysis and forecasting.
My goal is to become better at customer relationship management. I guess I'll be a peeping Tom I want to see what tips and tricks you guys have to keep your customers happy and to improve the conversion rate (increase the number of trial users that turn into paying customers after a demo).
I have tons of favorite GIFs, but if I have to choose, this would be the one: https://tenor.com/view/party-the-office-steve-carell-gif-3548329/p>