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Hi all! I'm so excited to join y'all on this new journey! I'm Alyssa, from GiveGab, an online fundraising platform.


Hi all! I'm so excited to join y'all on this new journey! I'm Alyssa, from GiveGab, an online fundraising platform. I started at GiveGab 5 years ago as a Customer Success Manager and the first thing I did was bring on Intercom to support our customers through chat. We've been very lucky over the last 5 years to meet many of our customers in person and the first thing they do when they meet our champs is say "You're the blue bubble people!!!". We're known for having the best customer support in the fundraising space, and Intercom helped us achieve that.

 

I'm now the Sr. Director of Sales and Relationship Management so I use Intercom in different ways these days, so I'm really excited to meet all of you and learn about all the different ways you use Intercom!

 

The favorite gif around the office is The Office dance party (so much so that we recreated it. I'm in the jean jacket in the back).

GiveGab Office Dance Party Plus 1

2 replies

  • 0 replies
  • July 7, 2020

Welcome to Interconnected Alyssa 🎉 That GIF is hilarious! What commitment 😂

 

I'm really excited you've joined the community and am really interested to hear how we can make this a space to help CSM teams!

 

Also, "You're the blue bubble people!!!", LOL! Let me introduce you to @Phil Byrne​ - he'd be able to relate seeing as his face is plastered all over our new user onboarding experience!


Eric Fitz
Employee
Forum|alt.badge.img+5
  • Employee
  • 1630 replies
  • July 10, 2020

"We're known for having the best customer support in the fundraising space, and Intercom helped us achieve that." - this is the kind of awesome feedback that we love to hear! @alyssa r11​, sounds like you've got a ton of support best practice advice that you could share with your fellow Groundbreakers and our Connectors once we move to soft launch/full launch!


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