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Hi Everyone!


  • New Participant
  • 2 replies

Hi Everyone!

 

My name is Eric and I'm a Hospital Support Manager at a veterinary technology company called Instinct Science. We use Intercom for customer support and take advantage of the Operator feature to help get answers to customers fast. It's been pretty busy but I'm hoping to spend some time checking out all the cool features Intercom offers to improve our workflow 👍

 

Here's my 'go-to' GIF when questions are answered:

 

http://gph.is/2roKEH4/p>

6 replies

  • 0 replies
  • September 9, 2020

Welcome to Interconnected @eric r​ 👋 Eric is quite the popular name in the community so far, it seems to be our most common anyway!

 

Your industry sounds fascinating! I have two dogs so spend a fair bit of time at my vet 😂 I do love how you snuck a Delorean into your marketing site too!

Screenshot 2020-09-09 at 21.15.52


  • Author
  • New Participant
  • 2 replies
  • September 9, 2020

Thanks for the warm welcome, @Kate Sugrue​! The veterinary industry is definitely slow to adopt new technology but I like to think we're making good progress (with the help of Intercom, of course!). 🙌

 

One tip while at the veterinarian - ask what your options are when it comes to treating an illness (routine stuff is pretty cut and dry). I'm a licensed veterinary nurse by trade and it does not hurt to ask! For example, if one of your dogs does not like pills, there may be an injection or liquid medication to make your life easier.

 

I also read that the Delorean might be making a comeback in the next few years, but it'll cost around 100k. Not sure if that includes time-travel or if that's an add-on.. 😉


  • 0 replies
  • September 9, 2020

Thanks for the tip @eric r​. Would you believe one of my dogs has allergies and epilepsy and is on 5 pills a day! Luckily she eats everything though so it's easy enough to hide them in a piece of ham 😂


Eric Fitz
Employee
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  • Employee
  • 1630 replies
  • September 9, 2020

Welcome @eric r​! (another Eric, huzzah!)

 

Sadly I'm pet-less in Dublin, but I always grew up around dogs - my parents have two salukis at home!

 

Delighted to have you join us in the Community and I've no doubt you'll learn plenty from your fellow Connectors, and have some tips of your own to share!


  • Author
  • New Participant
  • 2 replies
  • September 9, 2020

Thanks, Eric! Gee, everyone is so friendly here! 😀


Brent
Super User ✨
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  • Super User ✨
  • 257 replies
  • September 9, 2020

Welcome to the party, Eric!

party


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