Hi! I'm "Hannah from CrossFit" and am the Senior Manager of Affiliate Support. I oversee our support team that works with CrossFit affiliate owners all over the world.
I used Intercom with my previous software company on the customer success team (about 5 of us), and we were like a well-oiled machine serving ~13k customers with a 30 min response time. It was amazing!
I'm now looking to bring what I learned there to CrossFit as we transition our team onto Intercom. One big thing I'm looking to do is be sure Intercom can communicate with Salesforce as we need it to...but that's a different conversation for another time. :)
Looking forward to connecting!
Hannah