Hi there! I'm Laura! I am the social media and web coordinator for a large retail store in Knoxville, Tennessee. We've been using intercom since March 2020. When COVID-19 hit the country, we were looking for more innovated ways to provide customer service support to our customers for our retail stores and our e-commerce store. I've really been impressed with the influx of questions we get daily and I really think that adding intercom to our customer service experience has really helped increase business and brand awareness.