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Answered

Custom bot people data fields not showing up

  • February 15, 2023
  • 1 reply
  • 177 views

I have several people data fields or attribute the bot asks for to qualify a lead. This can be name, birthdate, phone number, etc. When a user inputs their information on the bot, the data is not showing up in intercom and I can't see it on my end. Why is this happening?? Pls help!!Screenshot 2023-02-15 at 10.11.04 AMScreenshot 2023-02-15 at 10.10.50 AM

Best answer by Racheal

Hey @jackson b​ Racheal from the support engineer team here👋 

 

To view the events in a conversation you can use the shortcut ⌘E on Mac or Ctrl+Shift+E on Windows, or select the three dots at the top of the conversation and choose "Show conversation events": inbox-2-eventsI hope this helps!

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Racheal
Intercom Team
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  • Customer Support Engineer
  • 512 replies
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  • February 17, 2023

Hey @jackson b​ Racheal from the support engineer team here👋 

 

To view the events in a conversation you can use the shortcut ⌘E on Mac or Ctrl+Shift+E on Windows, or select the three dots at the top of the conversation and choose "Show conversation events": inbox-2-eventsI hope this helps!


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