I'm trying to create a custom action that calls a webhook with the conversation ID when a new message is received. The action builder says "You can use the selector ({...}) to pass Intercom attribute values in your request body." however there are no "Conversation attributes" that I can select. How can I add the conversation ID to the request payload?
Answered
How can I access the conversation ID in a custom action?
Best answer by Racheal
Hey @greg m12 Racheal from the Support Engineer team here 👋
Only the conversation attributes listed under Settings > App Data > Conversation data will be visible in the dropdown menu. Other standard conversation attributes such as Conversation ID are not currently available.
The good news is, the team is working on adding support for using the conversation ID in custom actions request body. So hopefully we will see that functionality in place soon. 📿
Reply
Rich Text Editor, editor1
Editor toolbars
Press ALT 0 for help
Join the Intercom Community 🎉
Already have an account? Login
Login to the community
No account yet? Create an account
Intercom Customers and Employees
Log in with SSOor
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.