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1699 Topics

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darshanhiranandaniNew Participant
asked in API & Webhooks

Darshan Hiranandani - How does the API handle large datasets when performing bulk user operations?

Hi, I’m Darshan Hiranandani, How does the API handle large datasets when performing bulk user operations? Are there any specific mechanisms or best practices in place to ensure efficient processing and minimal performance impact? Have anyone any suggestion and idea please share.  

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1 hour ago
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kevin doNew Participant
asked in Mobile SDKs

Crash on iOS reported in Firebase Crashlytics

SDK version: 16.6.1We’re unable to reproduce this issue, but it seem to occur in Intercom chat.Here’s the crashlog:IntercomSDK_saveViewHierarchycom.apple.main-thread0 libsystem_kernel.dylib 0x1808 mach_msg2_trap + 81 libsystem_kernel.dylib 0x5008 mach_msg2_internal + 802 libsystem_kernel.dylib 0x4f20 mach_msg_overwrite + 4363 libsystem_kernel.dylib 0x4d60 mach_msg + 244 CoreFoundation 0x53f5c __CFRunLoopServiceMachPort + 1605 CoreFoundation 0x53600 __CFRunLoopRun + 12086 CoreFoundation 0x52cd8 CFRunLoopRunSpecific + 6087 GraphicsServices 0x11a8 GSEventRunModal + 1648 UIKitCore 0x40a90c -[UIApplication _run] + 8889 UIKitCore 0x4be9d0 UIApplicationMain + 34010 Runner 0xbf74 main + 12 (AppDelegate.swift:12)11 ??? 0x1b2aa9e4c (Missing)com.apple.uikit.eventfetch-thread0 libsystem_kernel.dylib

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K
2 hours ago
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Joe L11New Participant
asked in API & Webhooks

Unable lto save topics in webhook

I’m trying to create notifications for conversations initiated and/or replied by users. However, I am unable to save the webhook with the selected topic(s). I see a popup that says “Your webhook settings were successfully updated and a test request was sent successfully” but the topics are not saved to the webhook.

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1 day ago
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Sergio CampamaNew Participant
asked in Mobile SDKs

Deadlock on +[ICMBridge load]

I’m moving our app from the old AppDelegate to the new SceneDelegate. I’m now seeing this stack trace before my app even gets to run. It seems to be stuck on a lock that never resolves. This is on a test run, is there a way I can disable loading Intercom while running tests? Why on earth is Intercom attempting to load images on a +load, who thought this was a good idea. * thread #1, queue = 'com.apple.main-thread', stop reason = signal SIGSTOP  * frame #0: 0x0000000115293fa8 libsystem_kernel.dylib`__psynch_mutexwait + 8    frame #1: 0x00000001155107b0 libsystem_pthread.dylib`_pthread_mutex_firstfit_lock_wait + 80    frame #2: 0x000000011550e2f8 libsystem_pthread.dylib`_pthread_mutex_firstfit_lock_slow + 244    frame #3: 0x0000000115a74aec Intercom`-[IntercomSDK_PINDiskCache isTTLCache] + 20    frame #4: 0x0000000115a7cdbc Intercom`-[IntercomSDK_PINCache(PINRemoteImageCaching) diskCacheIsTTLCache] + 32    frame #5: 0x0000000115a85934 Intercom`-[IntercomSDK_PINRemoteImageManager initWith

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2 days ago
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Tom WagnerNew Participant
asked in Mobile SDKs

Intercom changing SwiftUI app's accent color?

I am working on a SwiftUI iOS app.  Building with the latest SDK (Xcode 15.4) to run on iOS 16 and above. We set our App’s accent color using the Global Accent Color Name build setting.  As soon as I include the Intercom Package via SPM our accent color is changed to the default blue.  Why is Intercom changing the accent color?

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3 days ago
Brian B11
Brian B11Community Manager
posted in Mobile SDKs

iOS SDK Release 17.1.0

Release Date: 16-05-2024 🐛 Bug Fixes * Fixes a layout issue with the Powered by Intercom link. Note This release contains some beta features.

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Brian B11
3 days ago
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Roy PaalNew Participant
asked in Mobile SDKs

Android crash with Release 7.1.1

Himy intercom is connected with IOS but In android, it is crashing with latest SDK 7.1.1details as below:  ClassNotFoundExceptionDidn't find class "androidx.compose.ui.platform.ComposeView" on path: DexPathList[[zip file "/data/app/~~_6n0USz8LnZCXj6M1KD4qg==/com.android.truespaces-wtWLOzkW30uslK-SfrqcEg==/base.apk"],nativeLibraryDirectories=[/data/app/~~_6n0USz8LnZCXj6M1KD4qg==/com.android.truespaces-wtWLOzkW30uslK-SfrqcEg==/lib/arm64, /data/app/~~_6n0USz8LnZCXj6M1KD4qg==/com.android.truespaces-wtWLOzkW30uslK-SfrqcEg==/base.apk!/lib/arm64-v8a, /system/lib64, /system_ext/lib64]]images as:  Can you please suggest how can we resolve this issue? Thanks 

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3 days ago
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Engineering SupportNew Participant
asked in Mobile SDKs

Missing Image Resource Online for Intercom SDK

 Crashlitics has reported a `FileNotFoundException` on Android, the resource can not be downloaded within the browser either.Androdi SDK version: 15.7.0Fatal Exception: java.io.FileNotFoundException: https://downloads.intercomcdn.com/i/o/1052073407/eabcb799a0515a981f18b011/IMG-20240515-WA0067.jpg       at com.android.okhttp.internal.huc.HttpURLConnectionImpl.getInputStream(HttpURLConnectionImpl.java:255)       at com.android.okhttp.internal.huc.DelegatingHttpsURLConnection.getInputStream(DelegatingHttpsURLConnection.java:211)       at com.android.okhttp.internal.huc.HttpsURLConnectionImpl.getInputStream(HttpsURLConnectionImpl.java:30)       at com.google.firebase.perf.network.InstrURLConnectionBase.e(InstrURLConnectionBase.java:24)       at com.google.firebase.perf.network.InstrHttpsURLConnection.getInputStream(InstrHttpsURLConnection.java:3)       at io.intercom.android.sdk.ui.preview.viewmodel.PreviewViewModel.prepareBitmap(PreviewViewModel.kt:17)       at io.intercom.android.sdk.ui.

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3 days ago
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Faye CampbellNew Participant
asked in Apps & Integrations

Prevent Stripe from creating duplicate users?

I’m trying to bring down the number of duplicate emails in Intercom so I can actually use the Hubspot integration. It looks like one of the culprits is the Stripe integration. Many of my duplicates look like this: User 1:email = jane@doe.com user_id = foobar stripe ID = unknownUser 2:email = jane@doe.com user_id = unknown Stripe ID  = abcdefI can manually go through and archive these junk users that Stripe has created, but then my question is:Can I prevent Stripe from doing that in the first place? Can it just wait for the “good” user (one with a user_id) and attach the stripe data to that one? If I archive the stripe-connected user, will Stripe attempt to find and resync with the good user?

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4 days ago
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Steven NieNew Participant
asked in Mobile SDKs

Do I need to batch events from iOS clients before sending it for best performance?

Hey all, I love using the events via the Intercom iOS SDK. For some actions, users might trigger large amount of events(~30 in 1 min). Should I batch these events myself or the Intercom SDK is already handling it?  Specifically, do I need to batch events myself before calling this method?Intercom.logEvent(withName: event, metaData: metadata) Thanks!

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4 days ago
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Roy PaalNew Participant
asked in Mobile SDKs

Android + React Native + App crash when call intercom.present()

ClassNotFoundExceptionDidn't find class "androidx.compose.ui.platform.ComposeView" on path: DexPathList[[zip file "/data/app/~~n484KKX1r-3zoEfjsBrAGQ==/com.android.truespaces-vuchoULl4z4i_2GC-keNLw==/base.apk"],nativeLibraryDirectories=[/data/app/~~n484KKX1r-3zoEfjsBrAGQ==/com.android.truespaces-vuchoULl4z4i_2GC-keNLw==/lib/arm64, /data/app/~~n484KKX1r-3zoEfjsBrAGQ==/com.android.truespaces-vuchoULl4z4i_2GC-keNLw==/base.apk!/lib/arm64-v8a, /system/lib64, /system_ext/lib64]]

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4 days ago
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jahanzaibNew Participant
asked in Apps & Integrations

The requested resource does not exist; check your path and try again

Intercom::ResourceNotFound • Events::UpdateIntercomLeadWorker@defaultThe requested resource does not exist; check your path and try againI am going to save the contacts like this in rails:@intercom.contacts.save(lead)i got he above error  def find_lead(lead_id)begin@intercom.contacts.find(id: lead_id)rescue Intercom::ResourceNotFoundreturn nilendendsecond one issue I am also facing this issue@intercom.contacts.find(id: lead_id)12:59:09 worker_sidekiq.| *** Intercom::UnexpectedError Exception: The error of type '' is not recognized. It occurred with the message: Your current SDK version is incompatible with version 2.10 of the API and http_code: '400'. Please contact Intercom with these details. 

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mateusz.leszkiewicz
4 days ago
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Tereza ZaloniNew Participant
asked in API & Webhooks

Data Accessibility Challenges: Custom Object Attributes

Hello everyone,Our team, operating within the travel industry, heavily rely on API calls to extract valuable insights from our database (e.g. departure dates, company codes, destinations etc.) wihin Intercom workflows. We then save this information as custom object attributes.This setup was designed to facilitate detailed data analysis of our workload while saving our team time by automating the input process for each request.However, to our surprise, custom object attributes are not accessible through search, reporting, or exporting functions within Intercom. As a result, despite the data residing in Intercom, our team still needs to manually input it into conversation and people data to make it available for reporting and exports.Recognizing the significance of this time-consuming process, we're actively seeking a solution to automate it.Is it feasible to complete conversation and people attributes via an API call (bypassing reference option), or are there alternative workarounds to

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5 days ago
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Tereza ZaloniNew Participant
posted in API & Webhooks

Data Accessibility Challenges: Custom Object Attributes

Hello everyone,Our team, operating within the travel industry, heavily rely on API calls to extract valuable insights from our database (e.g. departure dates, company codes, destinations etc.) wihin Intercom workflows. We then save this information as custom object attributes.This setup was designed to facilitate detailed data analysis of our workload while saving our team time by automating the input process for each request.However, to our surprise, custom object attributes are not accessible through search, reporting, or exporting functions within Intercom. As a result, despite the data residing in Intercom, our team still needs to manually input it into conversation and people data to make it available for reporting and exports.Recognizing the significance of this time-consuming process, we're actively seeking a solution to automate it.Is it feasible to complete conversation and people attributes via an API call (bypassing reference option), or are there alternative workarounds to

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5 days ago
T
Tereza ZaloniNew Participant
posted in API & Webhooks

Data Accessibility Challenges: Custom Object Attributes

Hello everyone,Our team, operating within the travel industry, heavily rely on API calls to extract valuable insights from our database (e.g. departure dates, company codes, destinations etc.) wihin Intercom workflows. We then save this information as custom object attributes.This setup was designed to facilitate detailed data analysis of our workload while saving our team time by automating the input process for each request.However, to our surprise, custom object attributes are not accessible through search, reporting, or exporting functions within Intercom. As a result, despite the data residing in Intercom, our team still needs to manually input it into conversation and people data to make it available for reporting and exports.Recognizing the significance of this time-consuming process, we're actively seeking a solution to automate it.Is it feasible to complete conversation and people attributes via an API call (bypassing reference option), or are there alternative workarounds to

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5 days ago
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iamMAHAMNew Participant
asked in Mobile SDKs

React Native: 404 Resource not found

[Error: ERROR - [HTTP 404] - Resource Not Found]. when I try to use one of the login function.we are using or trying to present the Intercom Messenger. const loginWithIntercom = async () => { const status1 = await Intercom.setUserHash(user.id.toString()); console.log('status hash : ', status1) // true const status = await Intercom.loginUserWithUserAttributes({ userId: user.id.toString() }); // throw 404 not found error console.log('login success : ', status); };I’ve checked in the native code that everything is configured as it should be after running npx expo prebuild.how to deal with this issue ?We are using :expo SDK: 51react-native: 0.74.1intercom/intercom-react-native: 7.1.1how to deal with this issue

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I
5 days ago
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camille le lan-tosonNew Participant
asked in Mobile SDKs

RN 6.0.1 Crash

Hello our monitoring is reporting some crash errors on lastest RN package version 6.0.1:NSInternalInconsistencyException: Attempted to reload item identifier that does not exist in the snapshot: IntercomSDKPrivate.ConversationCollectionViewCellType.message(<ICMConversationPart: 0x10a8747b0>)iOS 16.6.1Will this be fixed in upcoming versions?

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5 days ago
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story allenNew Participant
asked in API & Webhooks

How do I get a reply when I send a message using the api?

I send a message user the api: Reply to a conversation,How do I get reply when customer reply ?I need to subscribe conversation.admin.replied  this topic ?

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5 days ago
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Heather PNew Participant
asked in Reporting

Difference between "Team replied to" and "team currently assigned"?

I can’t find this in Intercom’s help center so figured I’d post here before reaching out to support. Does anyone know what the difference between “Team replied to” and “team currently assigned” is in the Conversation report? Screenshot below. 

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bernice
6 days ago
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adimon25New Participant
asked in Mobile SDKs

[Android] Not able to grant permission in Android in Intercom version 15.8.3

I currently use Intercom's Android SDK in my App for customer support. Previously I was using the 'io.intercom.android:intercom-sdk:15.1.4' then I updated the SDK version to 'io.intercom.android:intercom-sdk:15.8.3' (currently the latest) version. After this Android permission issues start to come i.e. Devices running Android Version 12 and below cannot grant permissions. This started happening only when I upgraded the intercom's SDK version, reverting the version to the previous one solves the issue. I am asking the user to permit access to READ_EXTERNAL_STORAGE, which is getting denied.

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7 days ago
Nurit
NuritNew Participant
asked in Apps & Integrations

Looking for suggestions for an interactive PDF app that integrates with Intercom

In the past, we used to send interactive PDF documents to customers when we required their signature to perform actions in their account. These documents allowed customers to fill in their details and sign electronically via chat or email, without needing to download any additional software. We are now seeking suggestions for an app that has an integration with Intercom and can perform the same function. Do you have any recommendations?

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Nurit
7 days ago
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User1594New Participant
asked in Reporting

The exel report for my android intercom flow doesn't show some information about the user

The Exel report for my intercom flow on android doesn't show some information about the user, such as the user's name and email address, this is happening every month.Could you please provide me with this information? 

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U
9 days ago
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Lisa B13New Participant
asked in Customer FAQ

How do you define "Last Seen"?

How do you define "Last Seen"?

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L
9 days ago
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James NguyenNew Participant
asked in Apps & Integrations

Add button to Inbox's Message

Hi everyone, I’m newbie in Intercom and I would like to custom the inbox app, so it will have a button when hover over the message which will call our API when press. I guess it will be involved to develop an inbox app, but how to add the button to the message like below?Thanks in advanceRegards,James 

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9 days ago
Brian B11
Brian B11Community Manager
posted in Mobile SDKs

iOS SDK Release 17.0.4

Release Date: 10-05-2024 🐛 Bug Fixes Fixed a crash that was affecting a small subset of users. ([ICMDataManager resetPresenceTimer]) Fixed some memory issues. Fixed some minor UI glitches. Fixed a crash that users were experiencing. ([ICMUserIdentity isEqual:])

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Brian B11
9 days ago
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