Fin Community

Dictate feature for agentsSubmitted

GalaxieNew Participant

Hi! I can see the new voice-to-text feature for users, however, I believe this feature would be highly useful for agents as well.

1

10

12 hours ago

asked in Support Operations

Julian BurkeNew Participant

Feature Request| Tag-Based Search and Filtering for the Product Changelog

The Problem: Intercom ships a lot of great updates and new features, which is fantastic, but the product changelog can quickly become an overwhelming endless scroll. Currently, if an admin or developer is looking for recent updates specifically relat

50

Feature Request: Self-Serve Admin Toggle to Disable Internal Intercom Popups for AgentsSubmitted

Julian BurkeNew Participant

The Problem: Notification Fatigue for Frontline Agents Our frontline CSRs are experiencing significant notification fatigue from Intercom’s internal in-app campaigns (e.g., Pioneer marketing announcements, product tours, feedback surveys). While the

1

40

M

M FAHMI HUSAINI HSBNew Participant

HuCoinSubmitted

Ku Coin is an exchange company built by HusainiCompany

1

81

M

Feature Request| Make the Existing Call Quality Monitor Widget More Prominent During DropsSubmitted

Julian BurkeNew Participant

First off, we really appreciate the existing call quality monitor widget in the Intercom phone UI that released a few months ago. Having diagnostic data and a connection status indicator available is a great foundation. However, in the heat of a live

1

40

Feature Request| Sandbox-to-Production Migration Tools & Prod-to-Sandbox SyncSubmitted

Julian BurkeNew Participant

The Problem: Building and validating complex workflows in the Intercom test sandbox is essential, but the current deployment process creates a massive bottleneck. Once a Custom Bot, Series, or complex set of assignment rules is fully tested and appro

2

60

בן גטניוActive User

Keeping customer-specific data available to Fin throughout a conversation

Hi everyone, We want Fin to have natural, ongoing conversations using customer-specific data retrieved from our backend, alongside our Knowledge Hub content.Our current setup uses a Procedure to complete our SMS OTP verification flow, retrieve the cu

263

Z

Improved ability to export analytics for outbound messagesSubmitted

Danielle MoermanNew Participant

I’d love to share a product suggestion regarding reporting and exports for Outbound Messages (including Chats, News, etc).Current Experience:When I click into an individual outbound message, the performance overview and engagement chart are super hel

1

30

A

Amber StephensConnector

asked in Apps & Integrations

Intercom's News Feed

I noticed that Intercom no longer posts releases in the news feed & it looks like most of the news feed was wiped. Where are releases announced?

222

Yuejun YangNew Participant

Requesting redirect URI allowlist for MCP DCR - ChatGate

Hello Intercom team, we would like to connect Intercom's MCP server to ChatGate (https://chatgate.ai), an AI assistant platform where people connect their own tools so their agent can work across them. Dynamic client registration currently answers "R

20

Y

10 hours ago

asked in Support Operations

Julian BurkeNew Participant

Feature Request| Tag-Based Search and Filtering for the Product Changelog

The Problem: Intercom ships a lot of great updates and new features, which is fantastic, but the product changelog can quickly become an overwhelming endless scroll. Currently, if an admin or developer is looking for recent updates specifically relat

50

בן גטניוActive User

Keeping customer-specific data available to Fin throughout a conversation

Hi everyone, We want Fin to have natural, ongoing conversations using customer-specific data retrieved from our backend, alongside our Knowledge Hub content.Our current setup uses a Procedure to complete our SMS OTP verification flow, retrieve the cu

263

Z

A

Amber StephensConnector

Intercom's News Feed

I noticed that Intercom no longer posts releases in the news feed & it looks like most of the news feed was wiped. Where are releases announced?

222

A

T

test195New Participant

asked in Analyze Fin

about sport

hello

50

T

asked in Apps & Integrations

N

Net CompareNew Participant

URLs are duplicated in notes for Jira for Tickets

I am using the Jira for Tickets app from App Store and I am using the basic integration with the sync notes enabled,When I create an Intercom ticket it gets created in Jira as well without any issue and the notes are created in Jira each time I creat

352

N

3 days ago

get111New Participant

# ISO 9001 Training: A Complete Guide to Quality Management System Training

Quality plays an important role in business success. Organizations need effective processes, skilled employees, and reliable management practices to consistently deliver products and services that meet customer expectations. **ISO 9001 Training** he

80

3 days ago

asked in Customers & Experts Connect

Dhoni ScottNew Participant

cGMP Certification: Maintaining Quality in Manufacturing Processes

cGMP Certification: Maintaining Quality in Manufacturing ProcessescGMP certification is an important consideration for organizations involved in pharmaceutical, food, cosmetic, and other regulated manufacturing industries. Current Good Manufacturing

90

Article Tagging Examples?

3 days ago

L

Layla StoneNew Participant

asked in Knowledge Base

Hi! I wanted to see how other people are tagging their help center articles? (By Product, Feature, Article Type, etc)What is your use case? 😊

201

4 days ago

E

EthanMillerNew Participant