Fin Community

Phone Queue EnhancementSubmitted

Carmen GarciaNew Participant

Changing the phone queue to round-robin style would be beneficial and have a better work flow. This will cast visibility to everyone on the phone queue and agents will know if they’re next in line for a phone call or not. This helps in knowing when y

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20

6 hours ago

Enhance Help Center CapabilitiesSubmitted

Courtney BrignerNew Participant

Allowing for more help center customization and additions. For example, ability to Add multiple videos in a section for users to learn like a course instead of only adding videos in an article. Allow for more color changes, text fonts and colors. Abi

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10

6 hours ago

Intercom Messenger failing to initialize properly on embedded web launcher

michaelturner84New Participant

asked in Messenger

Hi everyone, I'm running into an issue while configuring the Intercom Messenger widget to trigger based on dynamic session states. We recently added the standard JavaScript snippet across our website to offer quick help for users encountering setup o

30

7 hours ago

Bulk export of Guidance, Procedures and Escalation rules (CSV/XLSX)Submitted

Sandra MagicNew Participant

Problem: There is no way to export Guidance, Procedures, and Escalation rules in bulk. To review them, we must open each item one by one.Use case: We want to analyze the raw text of all items together. This lets us find overlaps, conflicts, and gaps,

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51

8 hours ago

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estonemanNew Participant

Allow News Articles to Automatically Open in MessengerSubmitted

Currently, News items in Intercom Messenger only display as a notification badge, requiring users to manually open Messenger to discover the update.It would be great to have an option to automatically open a News article in Messenger, either as a sho

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71

8 hours ago

Teammate review monitor: Remove convo from review list, change revieweeSubmitted

sororkeNew Participant

Hiya! We have 2 feature requests for the "Teammate reviews" monitors:A few times, we've run into a situation where we'd like to remove a conversation from the review, either because nothing happened in the convo (e.g. customer just dropped off withou

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Fin Ai Agent Access to Tracker Tickets for SMART bug Categorization, handling, and communicationSubmitted

8 hours ago

TrevorInnovator ✨

The Problem:We have bugs that arise, just like any other tech company. We’re constantly innovating and pushing updates, and therefore encounter unexpected issues. We typically fix widespread issues and outages very quickly. And we link all customers

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892

9 hours ago

Show more activity

Intercom Messenger failing to initialize properly on embedded web launcher

michaelturner84New Participant

asked in Messenger

Hi everyone, I'm running into an issue while configuring the Intercom Messenger widget to trigger based on dynamic session states. We recently added the standard JavaScript snippet across our website to offer quick help for users encountering setup o

30

WhatsApp Business API for Your Business

7 hours ago

textspeedNew Participant

asked in Omnichannel

TextSpeed WhatsApp Business API helps businesses connect with customers through automated, secure and scalable WhatsApp communication. Use the API for notifications, customer support, promotional campaigns, order updates, authentication and chatbot c

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9 hours ago

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dem-mfgNew Participant

asked in Expert Profiles

OEM Engineering Partner

Product Design Services | OEM Engineering Partner | DFM & Hardware Engineering - DEM Manufacturing: An engineering extension of your team. Get U.S.-based product design services with custom electronics, hardware engineering, and DFM built in, mov

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12 hours ago

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Georgi PanayotovNew Participant

asked in Workflows

Expand all paths in workflow builder

Why is there no option in workflow builder to Expand all paths, similar to Minimize all paths option?There is only Expand all paths in view, but we have to scroll horizontally and click on it several times to expand all the steps and have a complete

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14 hours ago

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Wendy WayWizNew Participant

asked in Support Operations

Display the exact time under each message

Hello,We use Intercom for customer support for our SaaS product and would like to be able to display the exact time under each message (for example, “3:50 PM” or “8:31 AM”), instead of the elapsed time (“16 hours ago,” “2 days ago”).We know that the

291

1 day ago

Priority or custom fields are not available in the Customer Portal

Semih YüzüncüoğluNew Participant

asked in Helpdesk

Hi, we use Intercom’s Customer Portal. Our customers need to review and prioritize their tickets from the list without opening each ticket individually.Our main request is a Priority column alongside the existing Ticket state column. The portal curre

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