Fin Community

Camp MurphyNew Participant

asked in Knowledge Base

Dynamic Content Request

The new Dynamic Content feature is excellent. However, I think it’s currently implementation overlooks something important. Scenario:I have an inline piece of dynamic content for the year. The value is currently set to 2026. When the calendar shifts

10

12 hours ago

Allow customers to close conversations.Submitted

Michele BossartNew Participant

We have been asked this many times from our customers: they want to be able to close a conversation in messenger. This shouldn’t be a difficult thing to implement, right?

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50

13 hours ago

Procedure Request: Ability for Fin to submit feature requests directly from a chat with the Intercom TeamSubmitted

Luke CaporaleNew Participant

When chatting with the Intercom team through Fin, it would be helpful if Fin could submit feature requests directly to the Product Wishlist instead of sending us here to input manually (a new procedure please! 🙂)Right now, feature requests need to be

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20

16 hours ago

Option to hide team member avatars in outbound posts sent from a team inboxSubmitted

Luke CaporaleNew Participant

When sending outbound posts from a team inbox, the profile emblems of the inbox members appear in the message card. There’s currently no way to hide these avatars for outbound posts.It would be helpful to have a setting that allows posts to be sent f

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20

Outbound messages - reportingSubmitted

16 hours ago

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Adriana SchneiderNew Participant

Hi there,I'd like to place an idea here. Hopefully others can relate.For companies using Intercom for in-product messaging (such as banners, posts, surveys etc) it would be extremely useful to have a reporting method.I'd love to be able to create rep

3

393

Make Side Conversations searchable (Email Content, Recipients, Subject Lines)Submitted

16 hours ago

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IlaydaNew Participant

Currently, content within Side Conversations is not indexed in Intercom's search functionality. This includes: Email body text / message content Recipient email addresses Subject lines Side Conversations have become a crucial part of our daily op

2

323

17 hours ago

Conversations Followers Feature - Ability to have a Notification matching 'Mentions' behaviourSubmitted

CassieBNew Participant

Right now, following a conversation doesn’t give you a clear notification when it updates. You only get a browser tab blink or sound, which doesn’t tell you which conversation changed.It would be really helpful if followed conversations behaved

3

60

18 hours ago

Workflow trigger for side conversation repliesSubmitted

Molly KatolasNew Participant

I’d like to be able to trigger a workflow if there’s a reply to a side conversation on a ticket. Currently the only action that’s taken on a conversation is ‘waking up’ the ticket from a snoozed state. Not all of our teams use the snooze feature, man

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794

Wayne YuanNew Participant

asked in API & Webhooks

Data Export API – service_unavailable Error When Checking Export Status

We've recently been experiencing an issue with the Data Export API.The export jobs are submitted successfully, but when polling their status, the API returns in_progress a few times before eventually returning the following error:{ "errors": [ {

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10 hours ago

Camp MurphyNew Participant

asked in Knowledge Base

Dynamic Content Request

The new Dynamic Content feature is excellent. However, I think it’s currently implementation overlooks something important. Scenario:I have an inline piece of dynamic content for the year. The value is currently set to 2026. When the calendar shifts

10

asked in Apps & Integrations

12 hours ago

K

kaganNew Participant

Are there any plans to migrate to Firebase Installation IDs (FID) in the near future?

We're currently experiencing compatibility issues when using Intercom alongside other push notification platforms, and we'd like to understand whether FID support is on your roadmap.If a migration is planned, could you share an estimated timeline?Tha

40

K

23 hours ago

K

Ketul PatelNew Participant

asked in Email

Unable to verify outbound messaging

Hello, We are starting out with intercom and struggling to verify outbound messaging, I used auto configuration and everything got updated in Cloudflare, but I am still seeing Warning on Outbound Messaging, here is what I am seeing https://ibb.co/s9

60

bshirNew Participant

Conversation and Company mapping

Hey Everyone!We have data of conversation, conversation parts, contact, and company to our datawarehouse, extracted using Intercom API.Now, we are trying to replicate one table that our client has built in the Intercom Reports which basically shows t

242

TonyFNew Participant

Show the conversation ID before sending a new outbound email

When an agent starts a new outbound email (Inbox → + → Conversation → Email), the ID field in the sidebar shows “—” until the email is sent. Our agents need the reference number while writing the email, to log it in our back office. Today they have t

41

Expand all paths in workflow builder

1 day ago

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Georgi PanayotovNew Participant

asked in Workflows

Why is there no option in workflow builder to Expand all paths, similar to Minimize all paths option?There is only Expand all paths in view, but we have to scroll horizontally and click on it several times to expand all the steps and have a complete

101

1 day ago

Intercom Messenger failing to initialize properly on embedded web launcher

michaelturner84New Participant

asked in Messenger

Hi everyone, I'm running into an issue while configuring the Intercom Messenger widget to trigger based on dynamic session states. We recently added the standard JavaScript snippet across our website to offer quick help for users encountering setup o

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