Fin Community

Prevent Call Wrap Up from being selected as Away status by AgentSubmitted

Lindsay McEwanNew Participant

“Call wrap up” should be non-selectable for agents (only set automatically after a call), since it’s currently a system reason that can’t be archived or hidden from the Away reasons list.If additional Call Wrap up time is needed, they can use a diffe

9

491

4 hours ago

Add a "Last quarter" date preset to ReportsSubmitted

AnushNew Participant

We report on support performance every quarter (time to first response, time to close, SLA compliance), and each time we have to set a custom date range by hand.Using "Last 3 months" as a workaround doesn't work, because it's a rolling window. It doe

1

30

4 hours ago

Add a Follower FeatureSubmitted

Alyson McGregorNew Participant

It would be great to be able to add followers to a ticket instead of have to publicly cc internal teammates on tickets

14

281

4 hours ago

C

Casey VergaraNew Participant

Feature Request: Resizable Reply ComposerSubmitted

Feature Request: Resizable Reply ComposerIt would be great to have an option to expand/resize the reply composer in Intercom while typing, especially for longer replies.Ideally, we could expand the composer vertically to give us more space to see and

8

331

G

6 hours ago

J

Joris WitkampNew Participant

Add more ways to fix: "Fin did not try to answer because the sender could not be authenticated"Submitted

When Fin is deployed over E-mail there is a DMARC security (setting) before Fin will answer to the e-mail. In my case; like 20-30% of the incomming e-mails aren’t getting answered because of this problem: "Fin did not try to answer because the sende

2

181

S

7 hours ago

S

Søren PedersenNew Participant

Use the ARC seal from trusted forwarders in Fin's email authentication checkSubmitted

When Fin is deployed on email, the setting "Prevent Fin from processing emails that fail authentication (DMARC)" only checks the authentication result when the message reaches Intercom. It ignores the ARC seal that a forwarder adds.Many teams don't r

1

40

S

7 hours ago

Allow Automated Replies (Workflows / Fin) to Reset Inactivity Timers SummarySubmitted

Nicolas RegnardNew Participant

Feature Request: Allow Automated Replies (Workflows / Fin) to Reset Inactivity TimersSummaryAdd a configurable setting within conversation triggers/workflows (e.g., “Customer hasn't received a reply in X days”) to allow automated workflow messages or

1

40

8 hours ago

Ability to react to Customer messages with EmojisSubmitted

Anastacia ANew Participant

Wanting the ability to react to customer messages not only on internal notes. This is good for channels like slack where an emoji could be seen on the inital message to signify action is being taken without having to go into the thread.

3

311

8 hours ago

Feature request: locale support for articles in the Intercom MCP serverSubmitted

David V.New Participant

Hello,We use the Intercom MCP server to create and maintain our Help Center articles with Claude, and we'd like to request support for article translations.Our Help Center is published in 7 languages (fr, en, de, es, it, nl, pt). Every article we wri

1

20

Tyler HueterNew Participant

asked in Email

Email Signatures on initial ticket message to customer

Our team has found it very frustrating that when creating a ticket to reach out to a customer for an initial contact, that the email signature is not attached, and that it is only a notification and not an actual email. I understand the workflow is t

10

T

20 hours ago

K

Kelly ValenciaNew Participant

asked in Helpdesk

Assign Manually tagged conversation to a Team Inbox to be assigned via Round Robin

We have multiple mailboxes configured to automatically assign tickets to reps using round-robin assignment. However, when a FIN user manually creates a ticket or conversation and assigns it to a team inbox, it remains unassigned to an individual rep

40

K

20 hours ago

Article Tagging Examples?

Layla StoneNew Participant

asked in Knowledge Base

Hi! I wanted to see how other people are tagging their help center articles? (By Product, Feature, Article Type, etc)What is your use case? 😊

40

23 hours ago

P

Portia GomesNew Participant

asked in Data

Setting Up Companies

I’m having some difficulties setting up Companies in our Intercom workspace.There are a couple of issues at play: Most of our comms at the moment are being forwarded in from our personal mailboxes into our support mailbox. This is causing confusion a

30

P

1 day ago

asked in Apps & Integrations

AI LinkNew Participant

Requesting redirect URI allowlist for MCP DCR - AI Link

Hello Intercom team, we would like to connect Intercom's MCP server to AI Link, a business AI workspace by AI LABS GmbH (Düsseldorf, Germany, https://www.ailink.de). Dynamic client registration currently answers "Redirect URI ... is not in the allowl

40

1 day ago

asked in Apps & Integrations

larkgrassNew Participant

Requesting redirect URI allowlist for MCP DCR - Larkgrass

Hi Intercom team,Please add Larkgrass to the Intercom MCP redirect URI allowlist.Product: Larkgrass, a hosted AI workspace. Operated by Hadungwra Brahma.Site: larkgrass.comApp: app.larkgrass.comRedirect URI (production): https://app.larkgrass.com/oau

60

1 day ago

asked in Apps & Integrations

Net CompareNew Participant

URLs are duplicated in notes for Jira for Tickets

I am using the Jira for Tickets app from App Store and I am using the basic integration with the sync notes enabled,When I create an Intercom ticket it gets created in Jira as well without any issue and the notes are created in Jira each time I creat

60

Change "Sent" message status to a different word (too similar to Seen)

3 days ago

M

Misty HardwickNew Participant

asked in Messenger

Optically - the word “Sent” is too similar to “Seen” and harder to quickly distinguish when navigating through conversations. It’s also not very descript - does Sent mean delivered??Instead of “Sent” some other suggestions…-Sending-In transit-In rout

141

'Message delivery failed' notes should be compacted into an expandable block

4 days ago

M

Mia Aurora SolengNew Participant

asked in Helpdesk

These quickly clog up tickets and also cannot be removed. This should be a very thin line with text “Message delivery failed” with a button to expand into further details. Multitple failed messages should be compacted into the the same block.

121

Intercom Messenger widget causing loading delays and session sync issues on custom web app

4 days ago

E

ethan_caldwellNew Participant

asked in Messenger

We recently integrated the Intercom Messenger JavaScript snippet onto our website to handle setup queries and live troubleshooting for users downloading our custom launcher builds. However, we have noticed inconsistent behavior where the chat bubble

141