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Fin Community

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A

Ana BNew Participant

asked in Helpdesk

Turn off email notifications for users

Is it possible to turn off the email notifications in the in-app conversations? Let's say that I need to turn off all the replies in the email from a chat conversation. Or maybe it's possible to configure when the email notification will be s

17685

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1 hour ago

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Julian BurkeNew Participant

Feature Request | Full Data and Metadata Export for Conversations (including exporting event logs) across allSubmitted

1. The Problem / Current Limitation Currently, exporting conversation data out of Intercom is fragmented. The native CSV exports lack the granular depth required for advanced analytics, compliance, and auditing. Specifically, we cannot easily export

1

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1 hour ago

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Sarah ShattoNew Participant

Being able to adjust the frequency of emails to customersSubmitted

As of right now, Email notifications are sent 3 minutes after a teammate reply if the customer hasn’t seen the message in the Messenger, and multiple replies are grouped into a single email after a short pause. The only setting around this is to eith

3

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I

3 hours ago

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Tim FremuthNew Participant

Adjustable Column Widths in Knowledge Articles OverviewSubmitted

As a user, I would like to adjust column widths in the Knowledge tab by dragging with the mouse, so I can display folder names and structures completely.Problem:Currently, longer folder names in the knowledge overview are truncated, which impacts rea

8

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L

4 hours ago

A

Ali HannaNew Participant

asked in Messenger

Allow chat messages to continue while photo uploads

When attaching a photo in the chat, it sometimes gets stuck loading for a while. When this happens, it isn’t possible to send a chat message until the photo has either finished loading or has been erased. This was not the case in the past. It used to

20

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4 hours ago

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Heather PConnector

Unresponsive should trigger on bot last replySubmitted

Fin is telling me “Right now, the “customer has been unresponsive” trigger only starts its timer after a teammate message, not a bot message. If the last message in the conversation is from a bot, the inactivity timer won’t begin. “ This completely

1

10

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4 hours ago

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Nat NgNew Participant

asked in Knowledge Base

Redirects and Canonicals help, SEO Site audit

I conducted a site audit of my Help Centre and it returned a lot of redirects and 403s. The 403s I was able to fix. But the redirects and canonicals, I don’t know how to fix.Any help is appreciated.

5124

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4 hours ago

E

EthanMiller87New Participant

asked in Messenger

Intercom Messenger fails to initialize properly during page load

Hello everyone, I have been running into an issue integrating the Messenger widget on our site, where the chat launcher randomly fails to appear for visitors. The script is embedded in the header, but in several modern browsers, the boot sequence app

81

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8 hours ago

E

EthanMillerNew Participant

asked in Messenger

Intercom Messenger widget failing to initialize on single-page application route transitions

Hello everyone, I have been working on integrating the Intercom Web Messenger into our web platform, but we are experiencing unexpected behavior during dynamic page transitions. Specifically, the chat launcher periodically fails to mount or becomes u

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D

9 hours ago

C

ClarkNew Participant

View @ mentions when conversation access for a role is set to "Conversations assigned to them only"Submitted

Hi everyone,We’re currently optimizing our assignment workflows to improve team efficiency and eliminate cherry-picking.To ensure a fair workload, we want to restrict our Specialists' view by setting Role > Conversation Access to "Conversations as

3

691

Ali HannaNew Participant

asked in Messenger

Allow chat messages to continue while photo uploads

When attaching a photo in the chat, it sometimes gets stuck loading for a while. When this happens, it isn’t possible to send a chat message until the photo has either finished loading or has been erased. This was not the case in the past. It used to

20

A

4 hours ago

E

EthanMiller87New Participant

asked in Messenger

Intercom Messenger fails to initialize properly during page load

Hello everyone, I have been running into an issue integrating the Messenger widget on our site, where the chat launcher randomly fails to appear for visitors. The script is embedded in the header, but in several modern browsers, the boot sequence app

81

D

8 hours ago

E

EthanMillerNew Participant

asked in Messenger

Intercom Messenger widget failing to initialize on single-page application route transitions

Hello everyone, I have been working on integrating the Intercom Web Messenger into our web platform, but we are experiencing unexpected behavior during dynamic page transitions. Specifically, the chat launcher periodically fails to mount or becomes u

111

D

9 hours ago

M

Melissa VizorNew Participant

asked in Tips, Tricks and Workarounds

Email templates

HelloEmail templates for repsWe’re moving away from our CRM, which is where we currently send all our customer emails, and will be sending them all from Intercom instead. To help our reps, we want to create email templates they can use. Right now, ma

132

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21 hours ago

M

Melissa VizorNew Participant

asked in Tips, Tricks and Workarounds

Managing Help Centres for different countries

Hello, 1. Managing multiple products and countriesWe have several payroll products, available in different countries. Eventually we’ll move to one product across all countries, but until then we need a way to manage this in the Help Centre. We’d rat

91

1 day ago

S

Sajni OdedraNew Participant

asked in Workflows

Can you separate incoming conversations by user type — e.g. customers vs non-customers

Hi all,We're a regulated fintech app (Junior Stocks & Shares ISA) and have two distinct user types who might need support:1. Our main customers — parents who hold a JISA account with us2. Gifters — friends and family who are gifting money to a ch

272

R

1 day ago

M

Melissa VizorNew Participant

asked in Email

Sending emails from Intercom

HelloWe’re moving away from our CRM and will soon send all our EDMs from Intercom. Do you have a checklist of things we should do to prepare? For example, warming up our IP, removing duplicate contacts and importing our list of unsubscribed customers

50

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1 day ago

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Chris ehmanNew Participant

asked in Apps & Integrations

Jira for Tickets to include historical notes when Jira case is created

Currently when you create a Jira case from Intercom, no historical notes from the Intercom request are sent to Jira. The work around is to use Copilot to compile the notes into a summary and then add that after the cases are linked. This is an unneed

10

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2 days ago

M

marcusbennettNew Participant

asked in Messenger

Intercom Messenger rendering delays and session drops in embedded mobile webviews

Hi everyone, I have been encountering an issue with the Intercom Messenger widget when loading it inside an embedded mobile browser wrapper. We are currently testing the live support widget on our documentation portal here, but the chat bubble freque

10

בן גטניוActive User

Keeping customer-specific data available to Fin throughout a conversation

Hi everyone, We want Fin to have natural, ongoing conversations using customer-specific data retrieved from our backend, alongside our Knowledge Hub content.Our current setup uses a Procedure to complete our SMS OTP verification flow, retrieve the cu

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ב

2 days ago

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