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Recent activity
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P

ParveshActive User

posted in Workflows

ChatShield is now live on the Intercom App Store 🎉

After a lot of testing, iterations, and working through the Intercom review process, I’m happy to share that ChatShield is now officially listed on the Intercom App Store. 🎉 ChatShield monitors customer support conversations across the workspace and

272

P

10 hours ago

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Nicole YNew Participant

Ability to include release comms within the Intercom Releases featureSubmitted

I would love to include release comms in the Intercom Releases Feature. Such as an email, banner or in app. That way I can have everything drafted and ready to go. When I click on Release it will publish the articles and send the comms.

1

30

N

14 hours ago

N

Net CompareNew Participant

asked in Apps & Integrations

URLs are duplicated in notes for Jira for Tickets

I am using the Jira for Tickets app from App Store and I am using the basic integration with the sync notes enabled,When I create an Intercom ticket it gets created in Jira as well without any issue and the notes are created in Jira each time I creat

151

18 hours ago

P

Portia GomesNew Participant

asked in Data

Setting Up Companies

I’m having some difficulties setting up Companies in our Intercom workspace.There are a couple of issues at play: Most of our comms at the moment are being forwarded in from our personal mailboxes into our support mailbox. This is causing confusion a

81

18 hours ago

A

AI LinkNew Participant

asked in Apps & Integrations

Requesting redirect URI allowlist for MCP DCR - AI Link

Hello Intercom team, we would like to connect Intercom's MCP server to AI Link, a business AI workspace by AI LABS GmbH (Düsseldorf, Germany, https://www.ailink.de). Dynamic client registration currently answers "Redirect URI ... is not in the allowl

51

18 hours ago

L

larkgrassNew Participant

asked in Apps & Integrations

Requesting redirect URI allowlist for MCP DCR - Larkgrass

Hi Intercom team,Please add Larkgrass to the Intercom MCP redirect URI allowlist.Product: Larkgrass, a hosted AI workspace. Operated by Hadungwra Brahma.Site: larkgrass.comApp: app.larkgrass.comRedirect URI (production): https://app.larkgrass.com/oau

71

18 hours ago

MilesNew Participant

Least-privilege controls for Developer Hub app access tokensSubmitted

We run several private Developer Hub apps for internal tools, and we would like their access tokens to follow least privilege. Three changes would help:1. New apps start with no permissions. Today a new app starts with almost every permission turned

1

00

1 day ago

M

MichaelTurnerNew Participant

asked in Messenger

Intercom Messenger overlapping mobile action buttons on iOS Safari

Hi everyone, I am running into a frustrating layout issue with the Intercom Messenger launcher on mobile Safari. We recently deployed the messenger to help assist users who encounter setup errors on mobile devices, but on smaller screens the chat bub

30

M

1 day ago

E

EthanMiller87New Participant

asked in Messenger

Intercom Messenger fails to initialize properly during page load

Hello everyone, I have been running into an issue integrating the Messenger widget on our site, where the chat launcher randomly fails to appear for visitors. The script is embedded in the header, but in several modern browsers, the boot sequence app

262

Z

2 days ago

N

NikolaiUtorgNew Participant

asked in Apps & Integrations

Intercom + Jira sync: Attachments not transferring during Jira ticket creation via Jira for Tickets app

Hello team, We are setting up automatic bug report creation in Jira directly from Intercom using the official Jira for Tickets app with custom automation (Workflows). We would like to achieve this using only Intercom’s built-in tools, without relying

712

Net CompareNew Participant

asked in Apps & Integrations

URLs are duplicated in notes for Jira for Tickets

I am using the Jira for Tickets app from App Store and I am using the basic integration with the sync notes enabled,When I create an Intercom ticket it gets created in Jira as well without any issue and the notes are created in Jira each time I creat

151

18 hours ago

P

Portia GomesNew Participant

asked in Data

Setting Up Companies

I’m having some difficulties setting up Companies in our Intercom workspace.There are a couple of issues at play: Most of our comms at the moment are being forwarded in from our personal mailboxes into our support mailbox. This is causing confusion a

81

18 hours ago

A

AI LinkNew Participant

asked in Apps & Integrations

Requesting redirect URI allowlist for MCP DCR - AI Link

Hello Intercom team, we would like to connect Intercom's MCP server to AI Link, a business AI workspace by AI LABS GmbH (Düsseldorf, Germany, https://www.ailink.de). Dynamic client registration currently answers "Redirect URI ... is not in the allowl

51

18 hours ago

L

larkgrassNew Participant

asked in Apps & Integrations

Requesting redirect URI allowlist for MCP DCR - Larkgrass

Hi Intercom team,Please add Larkgrass to the Intercom MCP redirect URI allowlist.Product: Larkgrass, a hosted AI workspace. Operated by Hadungwra Brahma.Site: larkgrass.comApp: app.larkgrass.comRedirect URI (production): https://app.larkgrass.com/oau

71

18 hours ago

M

MichaelTurnerNew Participant

asked in Messenger

Intercom Messenger overlapping mobile action buttons on iOS Safari

Hi everyone, I am running into a frustrating layout issue with the Intercom Messenger launcher on mobile Safari. We recently deployed the messenger to help assist users who encounter setup errors on mobile devices, but on smaller screens the chat bub

30

M

1 day ago

E

EthanMiller87New Participant

asked in Messenger

Intercom Messenger fails to initialize properly during page load

Hello everyone, I have been running into an issue integrating the Messenger widget on our site, where the chat launcher randomly fails to appear for visitors. The script is embedded in the header, but in several modern browsers, the boot sequence app

262

Z

2 days ago

A

Ali HannaNew Participant

asked in Messenger

Allow chat messages to continue while photo uploads

When attaching a photo in the chat, it sometimes gets stuck loading for a while. When this happens, it isn’t possible to send a chat message until the photo has either finished loading or has been erased. This was not the case in the past. It used to

70

A

3 days ago

E

EthanMillerNew Participant

asked in Messenger

Intercom Messenger widget failing to initialize on single-page application route transitions

Hello everyone, I have been working on integrating the Intercom Web Messenger into our web platform, but we are experiencing unexpected behavior during dynamic page transitions. Specifically, the chat launcher periodically fails to mount or becomes u

211

D

3 days ago

M

Melissa VizorNew Participant

asked in Tips, Tricks and Workarounds

Email templates

HelloEmail templates for repsWe’re moving away from our CRM, which is where we currently send all our customer emails, and will be sending them all from Intercom instead. To help our reps, we want to create email templates they can use. Right now, ma

332

M

3 days ago

M

Melissa VizorNew Participant

asked in Tips, Tricks and Workarounds

Managing Help Centres for different countries

Hello, 1. Managing multiple products and countriesWe have several payroll products, available in different countries. Eventually we’ll move to one product across all countries, but until then we need a way to manage this in the Help Centre. We’d rat

211

3 days ago

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