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🎅 How to prepare your Fin AI Agent for Christmas 🎅

14 days ago

Fin Community

Connecting Customers, Experts, Developers and Fin Teams for Success

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🎅 How to prepare your Fin AI Agent for Christmas 🎅

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K

Ketul PatelNew Participant

asked in Email

Unable to verify outbound messaging

Hello, We are starting out with intercom and struggling to verify outbound messaging, I used auto configuration and everything got updated in Cloudflare, but I am still seeing Warning on Outbound Messaging, here is what I am seeing https://ibb.co/s9

30

K

3 hours ago

Rosemary StoneActive User

Dynamic content - callout in other colours pleaseSubmitted

I can create a callout text block for use as Dynamic Content; however, I can’t change its colour in the same way I can when inserting the callout as regular text.

3

304

S

3 hours ago

R

Rinnert HawkinsNew Participant

Enhance the article editor to allow a table to be placed within a numbered stepSubmitted

Request an enhancement to the article editor to place a table inside a numbered or unnumbered (bulleted) list.Currently, tables can’t be placed inside numbered or bulleted list items in articles. List elements can contain text and other supported HTM

1

10

R

4 hours ago

A

Ana BahrConnector

Allow full search bar on Modern template for article pagesSubmitted

I would like to switch to the Modern template for my help center because I love having a Table of Contents, but the fact that I can’t have a full sized search field above each article is holding me back. In my current classic view, the search bar nev

1

20

A

7 hours ago

L

Leticia OswaldNew Participant

Exportar resumo das conversas em exportação de conjunto de dadosSubmitted

Seria bom poder exportar em conjunto de dados oa primeira mensageem do cliente ou um resumo da conversa

1

20

L

8 hours ago

V

Valerio ChangNew Participant

Automatic away mode should switch to Active automaticallySubmitted

The documented behavior currently is:When Automatic away mode changes a teammate’s status, the teammate will see the following banner at the bottom of the Inbox. Their status will not automatically switch back to Active and they need to manually chan

1

90

V

8 hours ago

D

Danielle MitchellNew Participant

Phone Channel on Workforce ManagementSubmitted

We would love to use the Workforce Management feature, but currently we can’t find value in it because it does not include the phone channel, which is our busiest channel and the one that would benefit most from the features.

1

10

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9 hours ago

Sam WilsonNew Participant

posted in Welcome Party

Finally saying hello 👋

Hey everyone! I’ve been lurking here for a little while but never introduced myself.I’m Sam, a Customer Support Engineer at Gearset, where I help customers with our Salesforce DevOps platform. I’m currently on a project away from my usual day-to-day

71

9 hours ago

M

MspinettoNew Participant

posted in Intercom Community

Struggling to cancel our Fin subscription — has anyone else been through this?

We've had a difficult experience with Fin since the start. We never received any real onboarding or guidance, so we set everything up on our own.Later, our plan turned out to be too small, and we were billed roughly double in overage charges. We tri

464

M

9 hours ago

J

Jacob GurNew Participant

Auto block sender of conversation marked as SpamSubmitted

When we mark a conversation as Spam, I’d like Intercom to auto block the sender.

1

20

Ketul PatelNew Participant

asked in Email

Unable to verify outbound messaging

Hello, We are starting out with intercom and struggling to verify outbound messaging, I used auto configuration and everything got updated in Cloudflare, but I am still seeing Warning on Outbound Messaging, here is what I am seeing https://ibb.co/s9

30

bshirNew Participant

Conversation and Company mapping

Hey Everyone!We have data of conversation, conversation parts, contact, and company to our datawarehouse, extracted using Intercom API.Now, we are trying to replicate one table that our client has built in the Intercom Reports which basically shows t

222

B

11 hours ago

G

Georgi PanayotovNew Participant

asked in Workflows

Expand all paths in workflow builder

Why is there no option in workflow builder to Expand all paths, similar to Minimize all paths option?There is only Expand all paths in view, but we have to scroll horizontally and click on it several times to expand all the steps and have a complete

81

R

12 hours ago

M

michaelturner84New Participant

asked in Messenger

Intercom Messenger failing to initialize properly on embedded web launcher

Hi everyone, I'm running into an issue while configuring the Intercom Messenger widget to trigger based on dynamic session states. We recently added the standard JavaScript snippet across our website to offer quick help for users encountering setup o

51

R

12 hours ago

dotmirrorNew Participant

asked in Welcome Party

New Member Introduction – Looking Forward to Joining the Intercom Community

Hello everyone,I’m glad to be part of the Intercom Community. As a new member, I look forward to learning from other users, sharing ideas, and participating in discussions about customer communication, support experiences, and customer engagement.I b

180

16 hours ago

textspeedNew Participant

asked in Omnichannel

WhatsApp Business API for Your Business

TextSpeed WhatsApp Business API helps businesses connect with customers through automated, secure and scalable WhatsApp communication. Use the API for notifications, customer support, promotional campaigns, order updates, authentication and chatbot c

40

1 day ago

D

dem-mfgNew Participant

asked in Expert Profiles

OEM Engineering Partner

Product Design Services | OEM Engineering Partner | DFM & Hardware Engineering - DEM Manufacturing: An engineering extension of your team. Get U.S.-based product design services with custom electronics, hardware engineering, and DFM built in, mov

60

D

1 day ago

W

Wendy WayWizNew Participant

asked in Support Operations

Display the exact time under each message

Hello,We use Intercom for customer support for our SaaS product and would like to be able to display the exact time under each message (for example, “3:50 PM” or “8:31 AM”), instead of the elapsed time (“16 hours ago,” “2 days ago”).We know that the

301

2 days ago

S

Semih YüzüncüoğluNew Participant

asked in Helpdesk

Priority or custom fields are not available in the Customer Portal

Hi, we use Intercom’s Customer Portal. Our customers need to review and prioritize their tickets from the list without opening each ticket individually.Our main request is a Priority column alongside the existing Ticket state column. The portal curre

20

S

2 days ago

T

Timo OppermannNew Participant

asked in Data

Reporting Volume Alerts

It would be wonderful to have a Intercom native feature where you could set up a alert threshhold feature on a chart that informs dedicated stakeholders if the volume was hit (without requiring periodic review). Examples might be: - If CX score hits

50

T

2 days ago

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