Fin Community

Allow customer full message history to be forwarded via Fin AI through proceduresSubmitted

Intercom's News Feed

I noticed that Intercom no longer posts releases in the news feed & it looks like most of the news feed was wiped. Where are releases announced?

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3 hours ago

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ÁineNew Participant

I'm looking to improve our procedure. Currently, when Fin can’t handle a query, it forwards the query to the CS teams gmail with a summary of the issue. This isn’t always accurate or full story. I would like Fin to also include the user’s previous m

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6 hours ago

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Cody HilbornNew Participant

Auto-fill Bug Ticket title/description with info from attached Jira ticketSubmitted

Currently the title/description that gets auto-filled when converting a conversation to a customer bug ticket gets filled with AI summary of the ticket itself. It would be great if there was an option to have this auto-fill info get pulled from the a

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6 hours ago

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Nicole YNew Participant

Ability to include release comms within the Intercom Releases featureSubmitted

I would love to include release comms in the Intercom Releases Feature. Such as an email, banner or in app. That way I can have everything drafted and ready to go. When I click on Release it will publish the articles and send the comms.

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8 hours ago

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kathrynNew Participant

Archive Releases once they are deployedSubmitted

From what I understand, once a Release is published, it stays visible in our list of Releases on the drop-down. Would be very helpful for us to be able to archive or remove from the list of draft releases. We have a sprint every 2 weeks, and update

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8 hours ago

Native call scheduling inside Intercom conversationsSubmitted

Max HankinsNew Participant

It would be really helpful to have a built‑in call scheduling tool directly inside Intercom conversations.Right now, teams often rely on external tools like Calendly or Google Calendar to book meetings. This can expose personal work emails and requir

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Audiences for MacrosSubmitted

9 hours ago

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Luis CarrascoConnector

We need Fin audiences for the Macros so Fin can use macros as source of knowledge by Audience.

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11 hours ago

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User1682New Participant

asked in Apps & Integrations

Will Intercom integrate with Chinese social media apps XiaoHongShu, BiliBili and TikTok

Hi team, just wanted to check if Intercom have any plans to integrate with the 2 following chinese social media apps 1) XiaoHongShu and 2) BiliBili3) Tiktok XiaoHongShu (XHS) is kind of like the chinese version of Instagram

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Amber StephensConnector

asked in Apps & Integrations

Intercom's News Feed

I noticed that Intercom no longer posts releases in the news feed & it looks like most of the news feed was wiped. Where are releases announced?

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3 hours ago

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Net CompareNew Participant

URLs are duplicated in notes for Jira for Tickets

I am using the Jira for Tickets app from App Store and I am using the basic integration with the sync notes enabled,When I create an Intercom ticket it gets created in Jira as well without any issue and the notes are created in Jira each time I creat

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1 day ago

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get111New Participant

# ISO 9001 Training: A Complete Guide to Quality Management System Training

Quality plays an important role in business success. Organizations need effective processes, skilled employees, and reliable management practices to consistently deliver products and services that meet customer expectations. **ISO 9001 Training** he

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1 day ago

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Dhoni ScottNew Participant

asked in Customers & Experts Connect

cGMP Certification: Maintaining Quality in Manufacturing Processes

cGMP Certification: Maintaining Quality in Manufacturing ProcessescGMP certification is an important consideration for organizations involved in pharmaceutical, food, cosmetic, and other regulated manufacturing industries. Current Good Manufacturing

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בן גטניוActive User

Keeping customer-specific data available to Fin throughout a conversation

Hi everyone, We want Fin to have natural, ongoing conversations using customer-specific data retrieved from our backend, alongside our Knowledge Hub content.Our current setup uses a Procedure to complete our SMS OTP verification flow, retrieve the cu

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How Can Amazon Sellers Improve Advertising Performance and Reduce Wasted Ad Spend?

Elizabeth DavisNew Participant

asked in Knowledge Base

Running Amazon advertising campaigns can be challenging, especially when managing multiple campaigns, keywords, bids, and budgets. Many sellers struggle to identify underperforming keywords, control advertising costs, and maintain a good return on ad

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Article Tagging Examples?

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Layla StoneNew Participant

asked in Knowledge Base

Hi! I wanted to see how other people are tagging their help center articles? (By Product, Feature, Article Type, etc)What is your use case? 😊

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EthanMillerNew Participant

Intercom Messenger widget failing to initialize on single-page application route transitions

Hello everyone, I have been working on integrating the Intercom Web Messenger into our web platform, but we are experiencing unexpected behavior during dynamic page transitions. Specifically, the chat launcher periodically fails to mount or becomes u

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Handling customer-submitted video links and MP4 attachment errors in Inbox

ethanbrooks87New Participant

asked in Helpdesk

Over the past few weeks, our support team has been receiving a lot of social media video links from users demonstrating visual bugs in our software. Because users frequently paste clip links instead of uploading raw screen recordings, our agents ofte

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Keystroke conflicts and input lag in the Inbox composer when using automation utilities

michaelturner87New Participant

asked in Helpdesk

Hey everyone, I've been running into a persistent input issue inside the Intercom Inbox recently and wanted to check if anyone else has dealt with this. During high-volume support shifts, I rely on automated keystroke sequences to paste boilerplate r

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