Hi all!
Problem: Currently, Fin Procedures lack a native "Close Conversation" operator. When using a Procedure to escalate to an external CRM (like HubSpot) via a Data Connector, the Intercom conversation remains open. This results in double escalations because there is no way to end the Intercom session once the data has been successfully pushed to HubSpot.
Why Workflows aren't a solution for us: I am specifically using Procedures because I require the Fin Conversation Summary to be pushed to HubSpot. Standard Workflows currently can't capture and map that Fin-generated summary.
Current Workaround: I’ve had to build a secondary Data Connector that calls the Intercom API to close the conversation after the HubSpot push. This is redundant, and adds unnecessary complexity to what should be a native step.
Requested Change: Add a "Close Conversation" action block within the Procedure builder (similar to how it exists in the Workflow builder). This would allow for a clean "Exit" state after an external handoff is confirmed.