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Mike BaldockNew Participant

Mobile SDKs

CRITICAL Blocked from using Intercom as an SDK through Swift Package Manager

We’re unable to safely download the Intercom iOS SDK to build with our application using Swift Package Manager. Adding the Intercom Package to our project on a clean SPM cache returns the following error:checksum of downloaded artifact of binary targ

VenkatNew Participant

Mobile SDKs

Intercom iOS SDK 19.2.1 — Swift methods not recognized in SPM (loginUser and other APIs)

Hi Intercom team,After updating our app to Intercom iOS SDK 19.2.1, several developers on our team started facing issues where Swift methods (like loginUser(with:), logout(), etc.) are no longer properly inferred or recognized by the compiler.Details

Heather WillsonNew Participant

Test Fin

I cannot get fin to detect my fin attributes

I have converted my Conversation attributes for issue types to Fin attributes using the UI workflow. I have an “Other” attribute set with the exact wording that Intercom fin suggested in case it couldn’t detect any of the others from my descriptions.

LeashNew Participant

How can QA be conducted on a back office ticket?

Hello there!I’m looking for a to conduct quality assurance on the back-office ticket submission process and track the responsible parties for each ticket. Is there a way to generate a report that captures that info? Currently, we have a boolean attri

10

L

19 hours ago

Diana TripacLeading the Community @ Intercom

Event Speakers User Group

Join us: Community Meetup Office Hours ✨

Hi everyone, We’re excited to announce the launch of our Community Meetup Office Hours! 🎉This is a new space for us to meet live, connect, get inspired, share support, and learn from one another how to make the most of using Fin and master Intercom.

90

20 hours ago

Diana TripacLeading the Community @ Intercom

Expert Program Welcome Party

Join us: Community Meetup Office Hours

Hi everyone,We’re excited to announce the launch of our Community Meetup Office Hours! 🎉This is a new space for us to meet live, connect, get inspired, share support, and learn from one another how to make the most of using Fin and master Intercom. O

230

20 hours ago

V

Vicky LabergeNew Participant

Expert Program Q&A

Workflow reducing clicks

Hello,I hope you are doing well.My name is Vicky, and I am a registered nurse. I currently work within a team where I serve as the resource person for Intercom. I have completed the training available in the Academy section, but I would love to hear

413

21 hours ago

No FluffNew Participant

Fin FAQs

Fin is answering my Instagram DM's that have mentioned me in a story

Fin is connected to my work Instagram business page. A follower recently tagged me in a story (which I received as a DM), and Fin is answering that DM. How do I stop that from happening?

20

1 day ago

C

Cassie AlterNew Participant

Messenger

Email participants aren't removed when non-Intercom users update the email recipient list

I think it’s absolutely ridiculous that when I receive an email where the sender removes people from the thread and I reply, Intercom adds those people back in, with no notification to me that it is doing this. For example, I am in an email exchange

sevenNew Participant

How to add a callback/ redirect URI to the allow list for Intercom MCP

Hello,I want to add Intercom remote MCP to an AI agent. How do I add my callback URI to the allow list for the remote MCP?Thanking in anticipation.

Mike BaldockNew Participant

Mobile SDKs

CRITICAL Blocked from using Intercom as an SDK through Swift Package Manager

We’re unable to safely download the Intercom iOS SDK to build with our application using Swift Package Manager. Adding the Intercom Package to our project on a clean SPM cache returns the following error:checksum of downloaded artifact of binary targ

Heather WillsonNew Participant

Test Fin

I cannot get fin to detect my fin attributes

I have converted my Conversation attributes for issue types to Fin attributes using the UI workflow. I have an “Other” attribute set with the exact wording that Intercom fin suggested in case it couldn’t detect any of the others from my descriptions.

LeashNew Participant

How can QA be conducted on a back office ticket?

Hello there!I’m looking for a to conduct quality assurance on the back-office ticket submission process and track the responsible parties for each ticket. Is there a way to generate a report that captures that info? Currently, we have a boolean attri

Vicky LabergeNew Participant

Expert Program Q&A

Workflow reducing clicks

Hello,I hope you are doing well.My name is Vicky, and I am a registered nurse. I currently work within a team where I serve as the resource person for Intercom. I have completed the training available in the Academy section, but I would love to hear

413

21 hours ago

No FluffNew Participant

Fin FAQs

Fin is answering my Instagram DM's that have mentioned me in a story

Fin is connected to my work Instagram business page. A follower recently tagged me in a story (which I received as a DM), and Fin is answering that DM. How do I stop that from happening?

sevenNew Participant

How to add a callback/ redirect URI to the allow list for Intercom MCP

Hello,I want to add Intercom remote MCP to an AI agent. How do I add my callback URI to the allow list for the remote MCP?Thanking in anticipation.

Jas HindsonNew Participant

Mobile SDKs

Intercom in-app messages appear behind the system navigation bar

We are experiencing an issue with the Intercom Android Mobile SDK. The issue is that the in-app message notifications appear underneath the navigation bar at the bottom of the screen, as opposed to sitting directly above the navigation icons.Our app

kebokNew Participant

UK Online Crypto Scam Recovery Guide

Hello everyone,Falling victim to a crypto scheme can be devastating, but staying calm and taking strategic steps is essential. Begin by collecting all evidence—wallet addresses, emails, and transaction records. Midway through your response plan, focu

Marketing TeamNew Participant

Messenger Security

Error fetching messenger scripts with @intercom/messenger-js-sdk

GET https://js.intercomcdn.com/vendor-modern.1ffdfa4a.js net::ERR_SSL_PROTOCOL_ERROR GET https://js.intercomcdn.com/frame-modern.f3182eef.js net::ERR_SSL_PROTOCOL_ERRORPlease let us know if you need more details

Jan KołątajNew Participant

Outbound

My emails are under review

Hey,We’ve got following message when trying to push the e-mail to our users:"Email can't be sent right now as your app is being reviewed. We've emailed your app admin with more details."What is approx time to have this review completed?I really need

141

2 days ago

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