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User2397New Participant

Outbound

I can't select the drop-down on a product tour

Here is what I'm trying to do: Select the box for the pop up optionsSelect an option Here's a video, and I'm not sure why I can't figure this out?

Ankit2709New Participant

Outbound

Product Tour pointers not rendering correctly even after Intercom HTML attribution

I have successfully been able to integrate Product Tour for most of the platform. However, have a section within my platform where a workflow needs to be completed by the users.The workflow comprises of 4 steps and it’s a wizard style experience. al

Sharon TieuNew Participant

Outbound

Product Tour Triggers

How can I set up the Product Tour where it only happens on 1 page?I’ve set up the Product Tour where it should only appear on a specific URL, however, in the preview, I noticed it starts in other pages even after I finish the entire tour or skip it f

Yonatan AzrielantNew Participant

API & Webhooks

Create a Custom Channel without Fin

Hi there,I've been looking through Intercom documentation, and it seems like there's something called a Custom Channel and an event called "custom channel base event." However, when I dig a little deeper, it seems that’s somehow connected to Fin?Not

Benjamin RodriguezNew Participant

Deploy Fin

We stop Fin AI after spending $12,000.

We’re going to stop using Fin AI. It’s a shame because the product itself is really good, but the pricing isn’t suited to marketplace business models like ours.With margins of around €1 per user per month (incl. VAT) and high volumes, the cost quickl

CurwerConnector

lateinit property currentStep has not been initialized

Hi. We have a crash in our app when pushing a survey to some of our users. We are using version 17.1.0 (latest)This is the crash log → io.intercom.android.sdk.survey.SurveyViewModel.buildContentState (SurveyViewModel.kt:215)io.intercom.android.sdk.su

Khanh DoNew Participant

Messenger

Fetch Conversation ID for iOS SDK

How to get conversation id in iOS SDK?

Caroline CardonaNew Participant

Workflows & Automations

Error When Changing the SLA Applied to a Conversation/Ticket

Hello everyone,I would like to ask for your support and ideas to help resolve an issue I have been facing for some time regarding our service SLAs.We currently work with different SLAs depending on the type of request. In many cases, a ticket that st

Shanthosh KNew Participant

Support Operations

Issue: Ticket Status Notifications not inheriting the original Web Widget Subject Line

Hi everyone,I’m looking for some help regarding the email notifications sent when a Ticket status is updated.The IssueWhen a customer raises a ticket via the Web Widget, they often provide a specific subject or context. However, when we change the st

George123New Participant

Reporting

I'm working on implementing KPIs for the Customer Support team. What has worked best for you?

Could you share your KPIs and what works best for you when using AI support together with human support? I’ve read a lot of articles, but I’m still not sure what works best in practice. I’d love to hear what you’re using! 😍

Sharon TieuNew Participant

Outbound

Product Tour Triggers

How can I set up the Product Tour where it only happens on 1 page?I’ve set up the Product Tour where it should only appear on a specific URL, however, in the preview, I noticed it starts in other pages even after I finish the entire tour or skip it f

Yonatan AzrielantNew Participant

API & Webhooks

Create a Custom Channel without Fin

Hi there,I've been looking through Intercom documentation, and it seems like there's something called a Custom Channel and an event called "custom channel base event." However, when I dig a little deeper, it seems that’s somehow connected to Fin?Not

Khanh DoNew Participant

Messenger

Fetch Conversation ID for iOS SDK

How to get conversation id in iOS SDK?

Caroline CardonaNew Participant

Workflows & Automations

Error When Changing the SLA Applied to a Conversation/Ticket

Hello everyone,I would like to ask for your support and ideas to help resolve an issue I have been facing for some time regarding our service SLAs.We currently work with different SLAs depending on the type of request. In many cases, a ticket that st

Shanthosh KNew Participant

Support Operations

Issue: Ticket Status Notifications not inheriting the original Web Widget Subject Line

Hi everyone,I’m looking for some help regarding the email notifications sent when a Ticket status is updated.The IssueWhen a customer raises a ticket via the Web Widget, they often provide a specific subject or context. However, when we change the st

Eddy ButcherNew Participant

Mobile SDKs

Automatic carousels not showing with Android SDK

Hi there! We’ve recently recieved reports from our support team that carousels aren’t displaying within the app. In our android code, we initialize intercom, and then if we are authenticated, we call loginIdentifiedUser after. This logic has been unc

Antal KissNew Participant

API & Webhooks

Conversation Object missing `companies` association despite valid company object in Messenger boot

We are experiencing an issue where conversations started via the JavaScript Messenger are not being associated with the company object provided during initialization. While the session ping correctly identifies the active_company_id, the resulting Co

70

A

1 day ago

Nick G.New Participant

Test Fin

Batch Testing vs Preview

Has anyone experienced different responses when using batch test over preview? I feel like it does not have access to my full configuration like its persona. For example, I have renamed my Agent, but it will still refer to itself as Fin.

בן גטניוNew Participant

Knowledge

Bulk export ~900 Knowledge Base Articles - best approach (API/Tool)?

Hi Intercom Community,We have around 900–950 items under Knowledge → Content → Articles in our Intercom workspace. They’re essentially snippets. We need to export all of them with title + body/content (CSV or JSON is fine). What’s the best way to do

Brett WilloughbyNew Participant

Reporting

System Admin Permissions and Report Privacy Settings

We are currently reviewing and updating Custom Ticket and Conversation attributes; however, have hit a roadblock when trying to archive unused attributes with inaccurate / outdated data as multiple custom attributes are linked to private reports that

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B

1 day ago

News & Updates

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News & Updates

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