Merge conversations & tickets- Beta available 🤩
Connecting Customers, Partners, Developers and Intercom Teams together
Find answers and ask Expert Users for advice
See tips from Users and Intercom Team
Suggest ideas and share upvotes
Join a User Group and connect with peers
Explore upcoming user events & trainings
See latest Intercom and Community News
I want to create an article and upload an image on it with API but I don’t know how.I can create an article with title and main text so far.I think Intercom has hosting service and can store attachments and upload from it, but it looks like there is no such service.How can I upload image or attachment with Rest API?If you have an idea, please tell me.
Hello,I have a requirement to assign the conversation to the teammate who replied last OR add this teammate to the list of Assignees.I am wondering if there is a simple way to implement using Intercom workflows rather than API approach.In the ‘Teammate sends any message’ trigger I am not able to find a dynamic option (current user)
I am a new Intercom user. When building my first email, I ran into a few issues - so hoping someone can assist. Trying to reduce the font size of a sentence in a Text Box. When I highlight just the sentence I want to be smaller font - it changes the entire text box, not just the highlighted text. I am trying to insert an Icon/Image to the Left of a bulleted list. Unfortunately I can’t figure out how to have two columns - so it is only allowing me to insert the image above or below the text. Lastly, I am trying to add a few design elements - such as a horizontal line as an accent, not a divider. I haven’t found how to do that. Any guidance or tips for this novice user, would be greatly appreciated!SD
Hello, We are about to add Germany to our French workspace. Any way to change the langage of what is display when we a customer receive an email: We would like to have it in German for German Inbox, French for French Inbox. Any workaround for this ? Thanks
Curious if anyone has dealt with this issue. In the image below you can see that Tyson replied to a customer, however it’s showing the wrong contact image in Gmail. We have intercom set to send all responses from support@ourdomain.com. I’m assuming this is more of a Gmail issue than an Intercom issue, but I just want to figure out if there’s something I can do to prevent this from happening.
Hello, I was wondering if there is a way to listen to the “Send Us Messages” event to track the click?SDK is used on Android - its version is 12.5.3
Is there an easy automated way to export Intercom reports and dashboard data to Notion? I would like to maintain company-wide ‘Scoreboards’ in Notion and Intercom is obviously a key part of that for CS.
Hi,I have two questions. 1. How can I disable Intercom on the mobile version of my website? 2. How can I enable Intercom to defer load only on my website - Prediko.io so that it doesn’t impact with Page perfomance loading timeTIA!
We would need to add Content Security Policy to our application. I saw this article on Intercom Help. There it is stated to use 'unsafe-inline' but I am wondering is there a way not to use it, since we would like avoid that in our policy?
Hi there, We’re currently using DialPad, but we’re interested in moving over to Intercom. We like the UI difference, and the ease of usage throughout the app. However, I noticed when I text the number I call, it doesn’t send a text message to the “ticket”. Would I be able to get the calling number, work with the SMS texting number? Otherwise, it seems a bit impractical to communicate with clients, where they don’t know which is our actual company number. For example, should my website have the two numbers listed? That comes off a bit misleading. What’s a good work around?
The app sometimes crashes when adding video content, even after adding Media3 alongside the existing com.google.android.exoplayer:exoplayer. Crashes have reduced but still occur on various devices. Intercom SDK version is 15.11.0
I’m initiating a new conversation *to* a Contact, by using `createmessage` with the flag `create_conversation_without_contact_reply`. I get back a `conversation_id` on the resulting `Message` object. I then attempt to tag the conversation using `attachtagtoconversation`, which returns a very unhelpful message:{"type":"error.list","request_id":"00038sjjl7b2cb36su6g","errors":[{"code":"unsupported","message":"Conversation has no taggable part"}]} What does this mean? How do I apply tags on conversations? EDIT: this seems to happen when trying to tag newly-created tickets, too! the error message mentioning “Conversation” threw me off.
"Intercom Community is a valuable way to not only get answers to questions, but also to workshop problems that may not have simple and straightforward answers."
Erin Kappers, Automation Manager, SponsorUnited
Wondering what that means? It's your chance to make it to the top.
Community Expert
Intercom Certified Partner
Join a discussion group to connect with peers, learn, get inspired and share knowledge. Engage with like-minded Intercom customers, partners and experts.
Join an exclusive network of 14,000+ global peers and unlock yourFREE membership benefits
Already have an account? Login
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.
Sorry, our virus scanner detected that this file isn't safe to download.