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Vsevolod TsurikovNew Participant

Assign a conversation to the teammate who replied last

Hello,I have a requirement to assign the conversation to the teammate who replied last OR add this teammate to the list of Assignees.I am wondering if there is a simple way to implement using Intercom workflows rather than API approach.In the ‘Teammate sends any message’ trigger I am not able to find a dynamic option (current user)

Stacy DeLongNew Participant

Messages & Series

I am a new Intercom user. When building my first email, I ran into a few issues - so hoping someone can assist. Trying to reduce the font size of a sentence in a Text Box. When I highlight just the sentence I want to be smaller font - it changes the entire text box, not just the highlighted text. I am trying to insert an Icon/Image to the Left of a bulleted list. Unfortunately I can’t figure out how to have two columns - so it is only allowing me to insert the image above or below the text. Lastly, I am trying to add a few design elements - such as a horizontal line as an accent, not a divider. I haven’t found how to do that. Any guidance or tips for this novice user, would be greatly appreciated!SD

Guillaume GraffNew Participant

Intercom Community

Email - Manage Multilingual

Hello, We are about to add Germany to our French workspace. Any way to change the langage of what is display when we a customer receive an email: We would like to have it in German for German Inbox, French for French Inbox. Any workaround for this ? Thanks

Patrick H12New Participant

Gmail Users: Has anyone found a solution for the wrong contact image appearing in conversation replies?

Curious if anyone has dealt with this issue. In the image below you can see that Tyson replied to a customer, however it’s showing the wrong contact image in Gmail. We have intercom set to send all responses from support@ourdomain.com. I’m assuming this is more of a Gmail issue than an Intercom issue, but I just want to figure out if there’s something I can do to prevent this from happening.

BohdanPodolianNew Participant

Start new conversation listener

Hello, I was wondering if there is a way to listen to the “Send Us Messages” event to track the click?SDK is used on Android - its version is 12.5.3

RSAGNew Participant

Apps & Integrations

Export Intercom Data to Notion

Is there an easy automated way to export Intercom reports and dashboard data to Notion? I would like to maintain company-wide ‘Scoreboards’ in Notion and Intercom is obviously a key part of that for CS.

Youri MoskovicNew Participant

Messenger on mobile & page performance

Hi,I have two questions. 1. How can I disable Intercom on the mobile version of my website? 2. How can I enable Intercom to defer load only on my website - Prediko.io so that it doesn’t impact with Page perfomance loading timeTIA!

Stefan MNew Participant

Article Help Center

Is there a way to serve Intercom with Content Security Policy without style-src: 'unsafe-inline'

We would need to add Content Security Policy to our application. I saw this article on Intercom Help. There it is stated to use 'unsafe-inline' but I am wondering is there a way not to use it, since we would like avoid that in our policy?

ManuelNew Participant

Question Regarding 2-Way Text & SMS

Hi there, We’re currently using DialPad, but we’re interested in moving over to Intercom. We like the UI difference, and the ease of usage throughout the app. However, I noticed when I text the number I call, it doesn’t send a text message to the “ticket”. Would I be able to get the calling number, work with the SMS texting number? Otherwise, it seems a bit impractical to communicate with clients, where they don’t know which is our actual company number. For example, should my website have the two numbers listed? That comes off a bit misleading. What’s a good work around?

Mohammed TaqiNew Participant

Android SDK crash "sometimes" when adding video content even when media3 is implemented

The app sometimes crashes when adding video content, even after adding Media3 alongside the existing com.google.android.exoplayer:exoplayer. Crashes have reduced but still occur on various devices. Intercom SDK version is 15.11.0

Vsevolod TsurikovNew Participant

Assign a conversation to the teammate who replied last

Hello,I have a requirement to assign the conversation to the teammate who replied last OR add this teammate to the list of Assignees.I am wondering if there is a simple way to implement using Intercom workflows rather than API approach.In the ‘Teammate sends any message’ trigger I am not able to find a dynamic option (current user)

Stacy DeLongNew Participant

Messages & Series

I am a new Intercom user. When building my first email, I ran into a few issues - so hoping someone can assist. Trying to reduce the font size of a sentence in a Text Box. When I highlight just the sentence I want to be smaller font - it changes the entire text box, not just the highlighted text. I am trying to insert an Icon/Image to the Left of a bulleted list. Unfortunately I can’t figure out how to have two columns - so it is only allowing me to insert the image above or below the text. Lastly, I am trying to add a few design elements - such as a horizontal line as an accent, not a divider. I haven’t found how to do that. Any guidance or tips for this novice user, would be greatly appreciated!SD

Guillaume GraffNew Participant

Intercom Community

Email - Manage Multilingual

Hello, We are about to add Germany to our French workspace. Any way to change the langage of what is display when we a customer receive an email: We would like to have it in German for German Inbox, French for French Inbox. Any workaround for this ? Thanks

Patrick H12New Participant

Gmail Users: Has anyone found a solution for the wrong contact image appearing in conversation replies?

Curious if anyone has dealt with this issue. In the image below you can see that Tyson replied to a customer, however it’s showing the wrong contact image in Gmail. We have intercom set to send all responses from support@ourdomain.com. I’m assuming this is more of a Gmail issue than an Intercom issue, but I just want to figure out if there’s something I can do to prevent this from happening.

BohdanPodolianNew Participant

Start new conversation listener

Hello, I was wondering if there is a way to listen to the “Send Us Messages” event to track the click?SDK is used on Android - its version is 12.5.3

RSAGNew Participant

Apps & Integrations

Export Intercom Data to Notion

Is there an easy automated way to export Intercom reports and dashboard data to Notion? I would like to maintain company-wide ‘Scoreboards’ in Notion and Intercom is obviously a key part of that for CS.

Youri MoskovicNew Participant

Messenger on mobile & page performance

Hi,I have two questions. 1. How can I disable Intercom on the mobile version of my website? 2. How can I enable Intercom to defer load only on my website - Prediko.io so that it doesn’t impact with Page perfomance loading timeTIA!

Mohammed TaqiNew Participant

Android SDK crash "sometimes" when adding video content even when media3 is implemented

The app sometimes crashes when adding video content, even after adding Media3 alongside the existing com.google.android.exoplayer:exoplayer. Crashes have reduced but still occur on various devices. Intercom SDK version is 15.11.0

Igor SerebryanyNew Participant

Trying to tag newly-created conversation results in "Conversation has no taggable part"

I’m initiating a new conversation *to* a Contact, by using `createmessage` with the flag `create_conversation_without_contact_reply`. I get back a `conversation_id` on the resulting `Message` object. I then attempt to tag the conversation using `attachtagtoconversation`, which returns a very unhelpful message:{"type":"error.list","request_id":"00038sjjl7b2cb36su6g","errors":[{"code":"unsupported","message":"Conversation has no taggable part"}]} What does this mean? How do I apply tags on conversations? EDIT: this seems to happen when trying to tag newly-created tickets, too! the error message mentioning “Conversation” threw me off.

Dhrupad PurohitNew Participant

Messages & Series

IOS push notification not working with ionic

I configured IOS for intercom correctly with APNS Key but still i didn't receive any notification, if the agent send a message to my iphone

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