I would like to see an option to add voice comments after a CSAT survey for phone calls. This can technically be done by sending to voicemail but that adds additional steps and doesn’t automatically connect the message to the survey.
Submitted
Add Voice Comments to phone CSAT
+3- Intercom Team
Hi
Jennifer here from Intercom 😊
Thanks for this feedback, I’ll let our Product Team know you'd like this to be more straightforward
Whenever we do release new features, we announce them on the Product Changes page, so I would recommend keeping an eye there.
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