Currently, notification settings are global and apply across all inboxes and activity types. This creates noise for teams who only work in a specific inbox at a time (e.g. live chat and later emails after hours), as they receive notifications for all inboxes and for teammate actions like assignments, closures, and internal updates.
It would be valuable to:
- Configure notifications per inbox
- Separate customer activity (messages/replies) from teammate activity (assignments, status changes, etc.)
This would help teams stay focused on real-time customer conversations without unnecessary internal noise.