Make the Ticket ID Number able to be pulled via API calls and able to be synced in Salesforce syncs | Community
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Make the Ticket ID Number able to be pulled via API calls and able to be synced in Salesforce syncs

  • June 3, 2026
  • 2 replies
  • 26 views
J

I need to be able to get the ticket numbers out of Intercom and into other software for our corporate reporting. Currently, the Ticket ID can’t be gotten out of Intercom and this is a major pain point for us.

2 replies

Justin M12
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  • Justin M12
  • Active User
  • June 4, 2026

Hey ​@Joel Hanley 

The ticket ID can be synced to intercom

There is a ticket API endpoint https://developers.intercom.com/docs/references/rest-api/api.intercom.io/tickets/ticket

How are you currently syncing data to Salesforce from Intercom. I might be able to give you some guidance from this as there are several ways you could do it but best to try align to your current setup.

Justin Mann Connect on LinkedIn: https://uk.linkedin.com/in/justinmann90
    Aleksei O
    Innovator ✨
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    • Aleksei O
    • Innovator ✨
    • June 4, 2026

    Hi ​@Joel Hanley just to clarify, are you looking for a customer-facing ID or the actual ticket ID, which is the same as the Conversation ID? 

    Either way, as ​@Justin M12 suggested above, those endpoints will extract the data you are looking for. Also, you will get those IDs if you configure a webhook for “ticket created” or “ticket attribute updated” 

    Book a free call with me here: https://calendar.app.google/gpYYAHW6M5j9inEN8
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