HelpCenter Collections

  • 9 February 2024
  • 1 reply

Is there a way to connect a help center collection to multiple help centers?


Best answer by bernice 12 February 2024, 15:09

View original

1 reply

Userlevel 4
Badge +4

Hey @ChelseaRentPrep 👋 Yes, you can connect a Help Center collection to multiple Help Centers!


To do this, you need to add an article to one or more Help Centers and collections from the Article Editor's Settings view:












Keep in mind that an article cannot belong to more than one collection within the same Help Center. If an article is added to multiple Help Centers, any article links contained within that article will automatically render in the same Help Center the customer was visiting when they viewed that article. So you don't need to duplicate content to add Help Center specific article links. However, you need to ensure that the articles are also live across the multiple Help Centers for this to work. An article can also be added to a collection from the Collections view.