Product Q&A

Recently active
Help others
Categories

Hi everybody, we are integrating Intercom with two of our custom built applications. In these two applications we have built the standard integration with Intercom. When I sent a banner or chat from Intercom to these applications, they only appear within these applications when I do a refresh. Of course this is not the behaviour that we want: we want our users to directly see the banner/chat in the applications. Both applications a web based cloud native. It seems that the push mechanisme does not work. What are we doing wrong?

44 minutes ago

Rushabh GandhiNew Participant

Fin & AI

Getting started with Fin and Data Connectors

Currently our customer support operations is very manual and we are growing. We’d like to implement AI automation that would both A) help answer customer questions but also B) help take common actions (refunds, issue credit, cancel subscriptions etc) -- initially after human review. We use Stripe and have our own API for our backoffice tools.My questions are: 1) can intercom handle off of this? And 2) If I want to find a consultant or expert to help us implement this, any recommendations?

368

50 minutes ago

d4rkyplNew Participant

Mobile SDKs

Expo SDK 53 support

Hello,It seems that the @intercom/intercom-react-native is not compatible with Expo SDK 53. it fails to build with the following error:> 1 | #import <IntercomModule.h> | ^ no macro named 'import' 2 | import Expo 3 | import FirebaseCore 4 | import ReactAre there any plans to support it?

422

1 hour ago

Matias TebeleConnector

Mobile SDKs

Prevent users from opening multiple conversations doesn't work

Hi! I have the “Prevent users from opening multiple conversations” option enabled in Intercom settings, but when calling Intercom.presentMessageComposer(); from my React Native app, it always creates a new conversation instead of navigating to the existing one.Is this the expected behavior, a known issue, or am I missing something in the implementation?What’s the best way to handle this scenario?Thanks!

384

2 hours ago

AJ GildinNew Participant

Messages & Series

Request to Register Caller ID Name (CNAM) for Intercom Support Number

Hi, our company Medflow IO uses Intercom for customer support and we purchased our phone number directly through your platform. We would like to register our company name (‘MedFlow IO’) as the caller ID so that patients see it when we call them. Could you please help initiate CNAM registration with Twilio?”

142

4 hours ago

Mario GarciaNew Participant

Mobile SDKs

iOS build error using @intercom/intercom-react-native with Expo SDK 53 (React Native 0.79)

HelloAfter upgrading my app to Expo SDK 53 (React Native 0.79), the iOS build fails when using @intercom/intercom-react-native.Error message:❌ (ios/Tikin/AppDelegate.swift:1:2)> 1 | #import <IntercomModule.h> | ^ no macro named 'import' 2 | import Expo 3 | import React 4 | import ReactAppDependencyProvider› 1 error(s), and 3 warning(s)This line appears in the generated AppDelegate.swift:#import <IntercomModule.h>But #import is not valid in Swift files — this causes the build to fail.Environment: Expo SDK: 53 React Native: 0.79 @intercom/intercom-react-native version: [insert version if known] Build: EAS Build for iOS It seems the native module is injecting Objective-C code (#import) into a Swift file. Is there an update or change needed for compatibility with SDK 53 and RN 0.79?

372

4 hours ago

siperssoNew Participant

Mobile SDKs

Android: Disable notification Bubble?

Hi! Evaluating Intercom now as a potential replacement for my previous support system. Setup has been great so far! However, I do see one potential showstopper in the Android SDK. When receiving a push notification it is possible to open the intercom messages directly from the notification, and then have a permanent “chat bubble” on the home screen. We are a very small team with a large userbase, and can’t have a direct line to support available on users home screens. Is there a way to disable this? I do want users to get notified when there is a new message, and it could be fine to open the messenger directly. However, to show a permanent chat bubble on the home screen is not something I am comfortable with. Can you disable this in some way?

5 hours ago

Casper LeendersNew Participant

Article Help Center

Export of internal articles

Hi, I managed to utilise the API for extracting metadata of all the customer facing articles in the help centre. Is there a way (API or workaround) to export internal facing articles from our knowledge base as well? Thanks in advance.

3117

8 hours ago

Jeet VaniNew Participant

Mobile SDKs

I'm currently facing a build error in my React Native Android project while integrating the @intercom/intercom-react-native package.

Here are the errors: jetified-intercom-sdk-base-15.10.3-runtime.jar: D8: java.lang.NullPointerException: Cannot invoke "String.length()" because "<parameter1>" is nullWhat I’ve Tried: Checked build.gradle for SDK version compatibility Cleaned and rebuilt project (./gradlew clean && ./gradlew build) Searched through Intercom docs and changelogs Looked at open issues in the GitHub repo My Setup: React Native version: 072 Intercom SDK version: 15.10.3 Gradle: 8.0.1 Questions: Are these methods deprecated or moved to a different namespace? Is there a recommended way to check login state and fetch user attributes in the latest SDK? Should I downgrade to a previous version of the Intercom SDK? Any help is greatly appreciated!

10 hours ago

FelipeNew Participant

Mobile SDKs

Problema con getUnreadConversationCount() en React Native: siempre retorna 0 aunque hay mensajes no leídos

Hola comunidad,Estoy integrando Intercom en una app React Native (bare, usando EAS Build, no Expo Go) y tengo el siguiente problema:Uso el método Intercom.getUnreadConversationCount() para mostrar un badge de mensajes no leídos.El usuario está correctamente identificado (userId y email coinciden con los del panel web).Desde el panel web de Intercom, envío mensajes al usuario (tanto desde un agente humano como desde el bot).En el panel web, los mensajes aparecen como “Not seen” para el usuario.Sin embargo, en la app, el método getUnreadConversationCount() siempre retorna 0, incluso después de recibir mensajes nuevos y refrescar el conteo.Ya probé con mensajes automáticos/bot y tampoco se refleja el conteo.No necesito push notifications, solo quiero mostrar el número de mensajes no leídos.Estoy usando la última versión de @intercom/intercom-react-native y la integración nativa está bien (la mensajería funciona).¿Alguien ha tenido este problema?¿Hay alguna limitación conocida en el SDK de

19 hours ago

Jorgen EijtNew Participant

Apps & Integrations

Push and integration with Intercom

44 minutes ago

AJ GildinNew Participant

Messages & Series

Request to Register Caller ID Name (CNAM) for Intercom Support Number

142

4 hours ago

Mario GarciaNew Participant

Mobile SDKs

iOS build error using @intercom/intercom-react-native with Expo SDK 53 (React Native 0.79)

372

4 hours ago

siperssoNew Participant

Mobile SDKs

Android: Disable notification Bubble?

5 hours ago

Jeet VaniNew Participant

Mobile SDKs

I'm currently facing a build error in my React Native Android project while integrating the @intercom/intercom-react-native package.

10 hours ago

FelipeNew Participant

Mobile SDKs

Problema con getUnreadConversationCount() en React Native: siempre retorna 0 aunque hay mensajes no leídos

19 hours ago

Shaunna LaceyNew Participant

Messenger

Keyboard Nav in Messenger (Sources)

Hello, I was recently testing the keyboard navigation on my help site and while most things work really well, when viewing a response in the Messenger I can’t seem to navigate into the Sources section. I’m not sure if I’m doing something wrong or if this isn’t currently possible. I would like all my users, including those only using keyboards, to be able to navigate to the bot’s sources.

20 hours ago

cooldevNew Participant

API & Webhooks

Getting 404, 502 and 504 error from API at the first time then success after retry

My context:API version: 2.12API call: search and update contact404 Curl request at 2025-03-31 09:50:33 { "headers": { "content-length": "74", "user-agent": "GuzzleHttp/7", "host": "api.intercom.io", "authorization": "********", "accept": "application/json", "content-type": "application/json" }, "body": "{\"query\":{\"field\":\"external_id\",\"operator\":\"=\",\"value\":\"vegastars_78859\"}}", "url": "https://api.intercom.io/contacts/search", "method": "POST"}Here is the response at 2025-03-31 09:50:33:I have double-checked that the value exists in Intercom. However, the weird thing is that when my server calls the API, it returns an error response. Then, when the request is retried by the queue, it succeeds.I want to make sure that are these response such as 404 and 502, 504 coming from your side ?{ "body": "<html><head><title>404 Not Found</title></head><body><center><h1>404 Not Found</h1></center><

382

1 day ago

bosbeestActive User

Ask the Intercom Team about Fin

Fin's flawed assumed resolved & pricing design

Hi everyone, I'd like to get your two cents on the way Fin handles “assuming” it resolved an issue at the moment. Sorry for the essay 😅TL;DR: Fin assumes it has resolved an issue when you step in before a customers presses “Speak to Human”. I do this when Fin is completely wrong and I want to help the customer ASAP as they're in big trouble and I can help them out of it quickly. My situation:I work a company which makes photography hardware for event venues, museums, theme parks, etc. with which you can take a picture, replace backgrounds with themed ones (Friends, Harry Potter, F1, Bluey, etc.) and print them on location. Our system works on our inhouse SaaS platform. Locations that use our hardware are often so packed that there are long queues to take a pic. Supporting customers:When something goes wrong, hardware or software related, people on location instantly start “losing” money and they're stressed about it. Unsatisfied queues of visitors make the situation worse. When they

37923

1 day ago

parth_m3New Participant

Fin AI Agent

Need help for building FIN AI Agent

Hi,We’re trying to create a FIN AI agent for user interaction on our product support. We want to achieve the following - Create a ticket in Intercom and mark it as auto-closed if the person’s issue is resolved already. If the issue is not resolved, ask the person about his/her location and phone/email. After a ticket gets created and our agent is about to close, it should have the ability to pick and choose options for closure, like via phone, via text, via video.

1 day ago

News & Updates

1 topic

Product Area

Messages & Series

713 topics

Conversations

610 topics

Article Help Center

408 topics

Workflows

464 topics

Surveys

66 topics

Product Tours

251 topics

Messenger

444 topics

Contacts & Companies

180 topics

Fin AI Agent

87 topics

Tickets

59 topics

Copilot

2 topics

Tips from the Intercom Team

Getting started with Intercom

12 topics

Tips for Developers

7 topics

Intercom for Human Support

8 topics

Intercom for Automated Support

8 topics

Fin & AI

0 topics

Tips from Expert Users

Getting started with Intercom

1 topic

Use Intercom like a PRO

4 topics

Apps & Integrations

1 topic

Fin & AI

4 topics

Welcome

New Members

3 topics

Expert Users

5 topics

Expert Program Q&A

0 topics

Expert Profiles

0 topics

Fin & AI User Tips

Discover Fin & AI best practices, tips and workarounds from Fin users, industry leaders and the Intercom Team

Fin Tips from Expert Users

0 topics

Fin Tips from the Intercom Team

0 topics

Ask your question

User leaderboard

Show full leaderboard

Badges

Ebenezer.Laleyehas earned the badge Super user ⭐⭐⭐⭐
bosbeesthas earned the badge Active User
Adam Wardenhas earned the badge Active User
TBelevskahas earned the badge Active User
Muhammad Nisarhas earned the badge Active User

Show all badges

Did you know? 💡

User leaderboard

Badges

Need more help?

Join the Intercom Community 🎉

Intercom Customers and Employees

Login to the community

Intercom Customers and Employees

Scanning file for viruses.

This file cannot be downloaded