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TiagoNew Participant

Cliente cria ticket e respondemos via e-mail

Tem como o cliente criar um ticket atribuído a um atendente e esse atendente responder via e-mail ?

Giulia GalbariniNew Participant

Fin in Italian

Hi, do you know when Fin will be available in Italian?It would be very important for us. Thank you :)

Get-Gigs chat portalNew Participant

Possible to change/update the chat initiation icon displayed in my website?

I am able to update my support profile image, but can I update the floating/clickable chat icon that displays in my website? It’s currently the little text bubble icon/graphic. I would like it to be my profile image so my site users understand that they can click there and reach me.

Max De Burnay-BastosNew Participant

Best Way To Manage Mutliple API Calls?

I have an which gets customer conversations and displays them in a Whatsapp-esque UI.The problem is that in order to do this, I have to:- Hit an endpoint that will get the contact information using their email- Hit an endpoint using their contact id to create a conversation- If this conversation creation is successful, hit the endpoint to fetch the conversation to display the latest message to the user.This seems very inefficient at present. Is there a better way to use the API?Thanks

ariodNew Participant

Valid values for the "region" field

In the /me endpoint, what are the valid values for the app.region property? In my test account, I get back the string “US”, but what are the values for the EU and Australian regions? (Or any other that are supported.)

chrisbr0New Participant

API: GET: Conversation: Pagination not working

Hello, I try to modify my json configurator to extract all conversions. However pagination does not work. Can someone assist please? The json I have is as following: { "parameters": { "api": { "baseUrl": "https://api.intercom.io/" }, "pagination": { "method": "cursor", "perPageParam": "per_page", "perPage": 150, "startingAfterParam": "starting_after", "startingAfter": "" }, "config": { "outputBucket": "ge-tutorial", "debug": true, "jobs": [ { "endpoint": "conversations", "params": { "per_page": "{{perPage}}", "starting_after": "{{startingAfter}}" }, "headers": { "Intercom-Version": "2.9", "accept": "application/json", "authorization": "Bearer -----" } } ] }, "incrementalOutput": true }}

JM Del ValleNew Participant

Apps & Integrations

GA4 Intercom Event Names follow Incorrect Naming Convention

The Google Analytics Events that fire from Intercom don’t follow the proper Google Analytics 4 proper naming convention since they included spaces. Don't use spaces. This creates issues especially for the Provided Email Address since it’s a common Conversion Event. It breaks when you try to call any of these events via API’s from Google Analytics 4.

lucasNew Participant

How to detect when user close Intercom

I’m writing a SwiftUI app. I need to detect when user close an Intercom window.Is that even possible?

dimple.palNew Participant

Messages & Series

Dynamically changing sender's email address on an automated message ?

An automated message was set up to send to the users after they onboard the programs. But the message is coming from an employee account who created those automated message templates. What I want to do is to dynamically changing the sender’s email address of the employees who is assigned to look after the particular user. Is there a way to adjust the setting in intercom so these automated messages look like they are coming from that designated employee who is actually assigned to the user's account?

Doris SNew Participant

Article Help Center

Default message for articles that are hidden behind login - 'The page isn't here anymore'

Can the default message for articles that are hidden behind login can be changed? 'The page isn't here anymore' is bad user experience, especially for client user type. They are shared a link to learn more and they see with bold ‘The page isn’t here anymore’ and with really small font to maybe try logging into the platform.

TiagoNew Participant

Cliente cria ticket e respondemos via e-mail

Tem como o cliente criar um ticket atribuído a um atendente e esse atendente responder via e-mail ?

Giulia GalbariniNew Participant

Fin in Italian

Hi, do you know when Fin will be available in Italian?It would be very important for us. Thank you :)

Get-Gigs chat portalNew Participant

Possible to change/update the chat initiation icon displayed in my website?

I am able to update my support profile image, but can I update the floating/clickable chat icon that displays in my website? It’s currently the little text bubble icon/graphic. I would like it to be my profile image so my site users understand that they can click there and reach me.

chrisbr0New Participant

API: GET: Conversation: Pagination not working

Hello, I try to modify my json configurator to extract all conversions. However pagination does not work. Can someone assist please? The json I have is as following: { "parameters": { "api": { "baseUrl": "https://api.intercom.io/" }, "pagination": { "method": "cursor", "perPageParam": "per_page", "perPage": 150, "startingAfterParam": "starting_after", "startingAfter": "" }, "config": { "outputBucket": "ge-tutorial", "debug": true, "jobs": [ { "endpoint": "conversations", "params": { "per_page": "{{perPage}}", "starting_after": "{{startingAfter}}" }, "headers": { "Intercom-Version": "2.9", "accept": "application/json", "authorization": "Bearer -----" } } ] }, "incrementalOutput": true }}

JM Del ValleNew Participant

Apps & Integrations

GA4 Intercom Event Names follow Incorrect Naming Convention

The Google Analytics Events that fire from Intercom don’t follow the proper Google Analytics 4 proper naming convention since they included spaces. Don't use spaces. This creates issues especially for the Provided Email Address since it’s a common Conversion Event. It breaks when you try to call any of these events via API’s from Google Analytics 4.

Seth AlexanderNew Participant

Conversation reply failing with 403

Through our monitoring systems we’ve identified that sometimes API calls to https://api.intercom.io/conversations/{id}/reply are failing with a 403 response. The documentation is not clear on why this would happen. We’re seeing this ~3% of the time.

AlexNew Participant

Bug with screen rotation on iOS

When launch button is visible screen rotation doesn’t work correct, content is rotating with wrong layout and status bar doesn’t rotate at all.

MichaelSNew Participant

Apps & Integrations

Start new whatsapp conversation with approved templates by trigger

I am looking for a way to automatically start new Whatsapp conversations—using approved Templates (triggered by events that are synced from the product to IC).I know that this is not possible with the current Whatsapp integration and that only 1:1 conversations can be started via the Inbox.Does anyone have any ideas on how I could implement this? Has a workaround perhaps been found?If not, an external solution would also be conceivable. I would be grateful for any advice.

Sujeevan NagarajahNew Participant

Protecting custom app webhook URLs

Hi,I’m building a custom intercom app. I have two APIs created for both Initialize flow webhook URL and Submit flow webhook URL and they work as I expected.The question is, It looks like these two API can’t be protected using API key or other authentication mechanism. Is there a way to confirm the requests come to these APIs are actually from Intercom, not from some malicious actors. Any help on this appreciated.

sinpaiNew Participant

Workspace Data Management

Bulk contacts update possibility without contact emails

We use phone number and system ID to distinguish contacts in Intercom, most of our users don´t have email address set. It's not possible for us to use CSV import feature to update our contacts, because email is mandatory.We have 600k records where we need to update attribute name from our system name to empty name as we are planning to start using Intercom Messages and our system name is prefilled in every conversation, which is not desirable behavior.The only option we see is to use REST API to update each individual order, sending 1 request per contact. But by doing that in single migration we will soon hit API calls limit, also we will disrupt our regular Intercom integration.Dear community, is there any other ways for us to perform such an update in Intercom?Maybe someone from devteam could help us updating this internally for us?Maybe we can use some bulk update API call we can't see for now?Maybe it is possible to have email field not mandatory for CSV Import for our account? Tha

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